Dispatcher

TriMark•Houston, TX

1d•Onsite

About The Position

The Dispatcher plays a pivotal role in coordinating the efficient movement of goods and services by managing schedules, routes, and communications between drivers, customers, and internal teams. The Dispatcher ensures timely deliveries, resolves logistical issues, and maintains accurate records of transportation activities.

Requirements

High School Diploma or GED, or equivalent military or practical experience.
Proficiency in computer software systems for routing, dispatching, and communication (e.g., GPS navigation, dispatching software, Microsoft Office).
Familiarity with transportation regulations, safety standards, and industry best practices.
Strong customer service orientation and interpersonal skills.
Ability to successfully pass a background check post offer acceptance.

Nice To Haves

Previous experience in dispatching, logistics coordination, or transportation operations preferred.

Responsibilities

Plan and coordinate delivery routes for drivers based on factors such as distance, traffic, and customer requests.
Optimize routes to maximize efficiency and minimize delivery times, fuel consumption, and vehicle wear and tear.
Dispatch drivers to assigned routes and provide them with detailed instructions, schedules, and relevant information.
Maintain constant communication with drivers via phone, radio, or messaging systems to provide updates, directions, and assistance as needed.
Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing updates on delivery status.
Ensure a high level of customer satisfaction by delivering excellent service and promptly resolving any concerns or complaints.
Coordinate with warehouse staff, logistics personnel, and other internal teams to ensure smooth operations and timely fulfillment of orders.
Monitor inventory levels, shipment schedules, and delivery timelines to proactively address any potential delays or issues.
Maintain accurate records of dispatch activities, including driver assignments, delivery schedules, and customer interactions.
Quickly identify and resolve logistical issues, such as route deviations, vehicle breakdowns, or delivery delays, to minimize disruptions and maintain service levels.
Ensure compliance with safety regulations and company policies regarding driver behavior, vehicle maintenance, and transportation operations.