Dispatcher

The Hill Group•Franklin Park, IL

51d

About The Position

Summary: The Dispatcher to the Hill Mechanical Services (“HMS”) division of The Hill Group (“Hill”) is responsible for assisting our dispatch field operations. This position also provides administrative support to all the sales reps, technicians, superintendents, and managers of operations. Key Responsibilities: Manage, monitor, and report daily field activities for our 60 service technicians including, but not limited to: Schedule, coordinate and dispatch technicians to work assignments Prioritize service requests, determine needs of customers and match the appropriate service technician Ensure that labor, materials and equipment are properly planned and coordinated Ensure high field productivity through proper work planning and coordination to minimize tech down time and travel time Maintain work order status and updates: Process approximately 300-400 work orders per week Monitor progress of techs and field work and adjust dispatch plans accordingly Review, correct, and follow up on work orders Enter purchase orders into the system Manage, plan and schedule preventive maintenance work orders based on priority Prepare and participate in weekly review of work order backlog and work planning Perform all other duties as assigned

Requirements

High school diploma or general education degree (GED) required
Excellent customer service and communication skills required
Proficiency in all Microsoft Office Suite (Word, Excel and Outlook)

Nice To Haves

HVAC, plumbing or construction administration experience preferred
experience in S2000 a plus
Experience with Cisco IP Phone System a plus
Requires an ability to work effectively and efficiently under pressure and adjust to changing situations
Requires initiative, great attention to detail, accuracy, an ability to prioritize and multi-task
Must have excellent interpersonal and customer services skills, and maintain a positive attitude while dealing professionally with co-workers, clients, vendors, etc.
Must be able to work independently with limited supervision while still being a team player
Must be dependable, organized and self-motivated

Responsibilities

Manage, monitor, and report daily field activities for our 60 service technicians
Schedule, coordinate and dispatch technicians to work assignments
Prioritize service requests, determine needs of customers and match the appropriate service technician
Ensure that labor, materials and equipment are properly planned and coordinated
Ensure high field productivity through proper work planning and coordination to minimize tech down time and travel time
Maintain work order status and updates
Process approximately 300-400 work orders per week
Monitor progress of techs and field work and adjust dispatch plans accordingly
Review, correct, and follow up on work orders
Enter purchase orders into the system
Manage, plan and schedule preventive maintenance work orders based on priority
Prepare and participate in weekly review of work order backlog and work planning
Perform all other duties as assigned