Dispatcher

Heidelberg Materials • Hamilton, ON

13d • Onsite

About The Position

Heidelberg Materials is seeking a Dispatcher for their Cambridge, Ontario office. This role involves receiving and processing customer orders, acting as a primary point of contact for customers, coordinating and dispatching deliveries, scheduling orders, and resolving service issues. The position requires maintaining accurate records using dispatch and order management systems.

Requirements

• Strong communication skills with a customer-focused mindset
• Ability to organize, prioritize, and manage multiple tasks in a fast-paced environment
• Confidence using order entry, customer facing and dispatch computer-based systems (i.e. SAP, Command Series)
• Problem-solving capabilities with attention to detail and follow-through
• Ability to work collaboratively while also taking initiative independently

Responsibilities

• Receive and process incoming customer orders with accuracy and professionalism
• Act as the first point of contact for customers, including handling incoming order requests and service inquiries in a professional and timely manner
• Coordinate and dispatch deliveries to support efficient daily operations
• Schedule orders and communicate clearly with drivers, customers, and internal teams
• Resolve service issues and respond to inquiries with accuracy and care
• Maintain accurate records using dispatch and order management systems

Benefits

• Health insurance
• Dental insurance
• Wellness programs
• Pension plan with an automatic company contribution as well as matching contributions and RRSP options
• Opportunities for training, development, career growth within a global organization

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed