Dispatcher

OWL Services•Des Moines, IA

13d•$20 - $23•Onsite

About The Position

This role is with Seneca Companies Inc., an OWL Services Affiliated Company. OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S. With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year. OWL Services’ companies have received numerous awards over the years for exemplary customer service. Most recently it was the recipient of EVgo’s Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program. Come join us! For more information visit OWLServices.com and follow us on LinkedIn.

Requirements

Requires a high school diploma.
2-4 years of experience in the field or in a related area.
Familiar with standard concepts, practices, and procedures within a particular field.
Experience with Microsoft SharePoint, Microsoft Office Suite of products.
Excellent communication skills both verbal and written.
Customer service and/or call center experience.
Organizational skills and problem solving.
Must be able to work on multiple tasks and make quick, smart decisions.
Ability to accomplish the duties described through the use of appropriate computer and general office equipment.
Works with typical accounting systems.
Works with Microsoft Office 365 and SharePoint.

Nice To Haves

None.

Responsibilities

Answers customer phone calls and emails during normal working hours.
Receive service requests from internal and external customers.
Schedules Service Professionals workloads by utilizing GPS and prioritizing calls.
Dispatch all calls in a timely manner.
Capture all information from customers and create work orders by inputting information into dispatch software.
Verify customer credit status (i.e. warranty, COD, Credit Hold) prior to scheduling a service call.
Perform the highest level of customer excellence.
Accept/decline all service calls in customer portals.
Update customer portals on status of services calls as needed (i.e. Cherwell, Verisae, Service Channel, etc.) for return trips, parts ordered, as well as any other pertinent information that may be needed.
Work with other divisions (Commercial/Construction/GC/Waste/Environmental…etc.) when needed to complete a service call.
Reviews tech assignments, service time, and other transportation data to ensure documentation, evaluate operations, and service improvements.
Ensure dispatchers and techs are educated and compliant with all company regulations.
Other duties as assigned.