Dispatcher (Detroit Airport)
About The Position
This is a Career Opportunity role with growth potential! The FSM Group, LLC powers seamless aviation operations across North America and Canada. We proudly serve commercial, private, and military aviation customers, including airport operators, freight carriers, and other specialized aviation sectors, with precision, reliability, and sustainability. Our services include secure fuel storage and inventory management, 24/7 fueling operations, and maintenance and refurbishment of ground service equipment, adhering to the highest industry standards. At FSM Group, innovation meets aviation energy. We offer competitive pay and benefits within a collaborative, team-oriented environment where employees are valued and careers can grow. Our team works alongside industry experts on impactful aviation projects across North America, with a strong emphasis on safety, operational excellence, and continuous improvement. We are committed to professional development and providing meaningful opportunities for growth and leadership. If you are passionate about safety, teamwork, and making a difference in the aviation and energy sectors, we invite you to explore a career with FSM Group. The Dispatcher coordinates daily aircraft fueling operations to ensure safe, timely, and efficient service. Working from the airport control center, this role monitors flight schedules, assigns fuelers to gates, and maintains clear communication with flight crews and ground staff.
Requirements
- Must be at least 18 years of age
- Possess and maintain a valid U.S. driver’s license with an acceptable motor vehicle record in accordance with company standards
- Must be legally authorized to work in the United States
- Ability to maintain reliable transportation to and from the assigned work location
- Availability to work flexible schedules, including nights, weekends, holidays, and overtime as needed
- Ability to maintain regular and reliable attendance
- Ability to successfully complete a pre-employment drug screening and applicable background checks, including federal fingerprinting, in accordance with regulatory requirements
- Ability to access all areas of the airport necessary to perform job duties, including secured areas, in compliance with airport and federal regulations
- Ability to obtain and maintain any required government security clearance; employment is contingent upon successful completion of all applicable background checks and clearance requirements as determined by the contracting agency
- Demonstrate attention to details
- Strong organizational abilities
- Proactive and adaptable thinking
- Strong communication, coordination, and problem-solving skills
- Ability to address routine operational challenges
- Basic mathematical proficiency
- Ability to read and interpret documents such as safety rules, operating instructions, maintenance guidelines, and procedural manuals
- Ability to effectively communicate in English as required to perform job duties and support safe operations in the airport environment, including during emergencies or situations requiring a shared language for safety
- Ability to understand and carry out instructions provided in the written, verbal, or diagram form
- Proficiency with computer systems and common workplace software applications, including Microsoft Office applications, data entry and operational reporting systems
- Self-motivated with the ability to prioritize and complete tasks with minimal supervision
- Ability to manage multiple priorities effectively in a fast-paced operational environment
Nice To Haves
- Previous experience as a dispatcher (e.g., emergency services, transportation, or logistics)
- Administrative or coordination experience utilizing computer-based systems
- Background in logistics, commercial aviation, or supply chain operations
Responsibilities
- Monitor aircraft schedules from the control center and assign fuelers to corresponding airport gates
- Serve as the operational “eyes in the sky” to ensure timely and safe fuel dispatching
- Manage and coordinate a team of up to 10 fuelers per shift to help flight operations
- Communicate with aircraft representatives and fueling staff while maintaining accurate records and planning for upcoming arrivals
- Perform additional duties as assigned to meet operational needs
Benefits
- Amazing opportunities for promotions and career growth
- Full array of benefits to meet you and your family’s needs
- Extensive training
- Pay on Demand program
- Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
