Dispatcher (Part-Time)

The University of Tulsa•Tulsa, OK

6d•Onsite

About The Position

The Dispatcher will report directly to the Lead Dispatcher or Communications Lead. This role involves receiving and responding to emergency and non-emergency situations, processing information, prioritizing calls, and dispatching required personnel. The Dispatcher will monitor and coordinate the activities of Security Officers and other Security personnel, maintain their status and location, and utilize various communication technologies. This position also involves creating and maintaining logs, accessing sensitive information in University databases, and ensuring the security and confidentiality of information. The Dispatcher must stay informed of Department regulations, campus events, and provide general campus information to the public. Compliance with Federal Communication Commission rules is also required. Any other duties as assigned by the Communications Lead, Assistant Director or Director of TU Security will be performed.

Requirements

Excellent written, verbal communication and interpersonal skills
Ability to speak clearly and concisely
Proficiency utilizing a computer with Microsoft Word, Excel, PowerPoint, Outlook, and Teams software
Skill in multi-tasking-coordinating simultaneous mental, manual and visual activities
Skill in observing situations analytically and objectively and relaying details accurately
Skill in communicating using two-way radio and telephone equipment
Skill in operating a variety of communication equipment effectively
Skill in reading and interpreting maps to determine campus locations and jurisdictional boundaries
Ability to think clearly and act quickly in emergencies
Ability to establish and maintain effective working relationships with department personnel, university students, staff, faculty, outside emergency service agencies and the public
Ability to meet attendance schedule with dependability and consistency
Ability to exercise total discretion in managing sensitive and confidential information
Ability to work with minimal supervision
Strong commitment to customer service
High School Diploma or GED
Valid OK State Driver’s License
Previous Radio Communication Experience within a Law Enforcement or Emergency Services organization
Successfully complete a 10-panel drug screening

Nice To Haves

Documented work experience within a service-oriented organization

Responsibilities

Receives and responds to emergency and non-emergency situations including calls from the public, University offices, Security Officers, and other emergency service agencies via the telephone, radio systems, and computer.
Processes and evaluates information received and prioritizes calls and dispatches required patrol officers and/ or other emergency service agencies.
Monitors and coordinates activities and assignments of Security Officers and other Security personnel via radio and Security computer systems.
Maintains status and location of all on-duty Security Officers and other Security personnel.
Utilizes and monitors technology such as computers, radio systems, telephones, fire alarms, intrusion/ panic alarms, surveillance cameras, emergency broadcast and text messaging systems and other communication equipment.
Send emergency message notifications when needed.
Creates and maintains automated or manual logs of public safety communications activity.
Accesses and enters sensitive information in University databases as necessary for investigative purposes, or University related business.
Maintains appropriate security and confidentiality of information created and encountered in the performance of their assigned duties.
Stays informed of all Department regulations, memorandums, policies and procedures.
Stays abreast of all events that are occurring on campus during their assigned shift, paying particular attention to those events that attract large crowds.
Advises the on-coming Communications Center Dispatchers and other Department personnel of all service calls and environmental conditions relative to the campus and its community, to facilitate the continuity of the Department’s operations.
Provides general campus information to the public via telephone inquiries.
Complies with all rules and regulations of the Federal Communication Commission.
Performs any other duties as assigned by the Communications Lead, Assistant Director or Director of TU Security.