Dispatcher

Lloyd Home Service•Montpelier, VT

13d•Onsite

About The Position

Lloyd's is seeking a dedicated Dispatcher to join their growing team. This role is crucial for supporting the day-to-day operations of the company by efficiently scheduling and dispatching technicians to calls. The ideal candidate will be a critical thinker, ensuring the best technician is assigned to each call. Lloyd's emphasizes a supportive, valued, and fun work environment, offering competitive pay, generous time off, and opportunities for growth.

Requirements

High school diploma/GED required
Self-starter, reliable, flexibility with hours
Telephone etiquette and working knowledge of computers a must
Excellent communication and customer service skills
Ability to manage multiple priorities in a fast paced environment
Valid driver's license
Ability to pass a background check
Ability to pass a drug screening for all illegal substances in Vermont.

Nice To Haves

Associates degree preferred

Responsibilities

Dispatch all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.
Manage the dispatch board to keep field personnel on the move and generate revenue.
Make every effort to compress call scheduling effectively and maximize productivity.
Notify clients ahead of time without fail if the technician is not going to arrive at their home within the scheduled time window and re-scheduling the time at the client’s convenience.
Communicate with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to the technicians.
Debrief technicians after each call and insist that all employees collect payment immediately after each job is completed.