Dispatcher - Nashville

Coolray Heating and Cooling Tennessee•Nashville, TN

6d•Onsite

About The Position

Join a company that puts people first! Our team is comprised of exceptional people who are passionate about their talents and abilities. We challenge and channel our team members’ intelligence and ingenuity and provide them with a sense of purpose & achievement! If you're ready to chase your dreams, apply today and our recruiting team will help you through the process. As a Dispatcher, you will dispatch work orders to field technicians according to priority and location. You will schedule and monitor the technicians' schedules daily. You will contact customers to confirm appointments, contact technicians to confirm arrival times, and coordinate with other departments. This position is full time and requires working a varied schedule and rotating weekends. The schedule for dispatch is Tuesday 8:30-7:30 , Wednesday 8:30-7:30, Friday 8:30-7:30 and Saturday 7-6.

Requirements

1+ years of dispatching experience, preferably in HVAC, Plumbing, or a related industry
Varied schedule with rotating weekends required
Hours range between 7am-7pm
High School Diploma or GED preferred
Basic computer proficiency, particularly with Microsoft applications

Nice To Haves

Experience with Service Titan is a plus

Responsibilities

Schedule and monitor daily technician schedule
Dispatch work orders to field technicians according to priority and location
Receive and record completed work orders from the field technicians
Contact customers to confirm next-day appointments
Maintain accurate technician database
Coordinate parts scheduling
Coordinate warranty installations with other divisions
Answer general questions regarding rebates, system operations, warranties, etc. from customers
Must be able to work evenings and weekends

Benefits

Base hourly rate $21-24/hour
Accrued PTO and 8 Paid Holidays
401k with company match up to 30% of your contribution
Professional development opportunities and continuous on-the-job training
Company-wide Community Service Opportunities and Community Engagement
Positive Work Environment
Full Suite of Benefits including but not limited to: Health insurance- 4 plan options, majority of premiums company-paid
Dental and vision insurance with minimal cost to employees
HSA and FSA plans
Company-paid Life Insurance and AD&D Policy
Supplemental life insurance plans offered
Company-paid Employee Assistance Program
Short and long term disability insurance
Legal Insurance Plans
Critical Illness and accident Insurance
Pet Insurance Plans
Identity Theft Protection Program