Dispatcher

IES Residential, Inc. • San Antonio, TX

7d • Onsite

About The Position

IES Residential is seeking a Dispatcher to join our team in San Antonio, Texas. Previous experience in dispatching is beneficial. We are looking for a highly organized, customer-focused professional who thrives in a fast-paced environment and can effectively coordinate technicians and service schedules.

Requirements

• Previous dispatching, scheduling, or customer service experience preferred.
• HVAC, plumbing, construction, or service industry experience is a plus.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency with computers, dispatch software, and Microsoft Office applications.
• Ability to remain calm and make sound decisions under pressure.
• Strong attention to detail and problem-solving skills.
• Ability to work independently and as part of a team.
• Prolonged periods sitting at a desk and working on a computer in a fast-paced office environment.
• Frequent use of phones, headsets, keyboards, and multiple computer monitors.
• Ability to effectively multitask, prioritize responsibilities, and adapt to changing schedules and service demands.
• Frequent communication and interaction with customers, technicians, and office staff.
• Ability to occasionally stand, walk, bend, and lift up to 15 pounds.
• Ability to communicate clearly and professionally in person and over the phone.
• May be required to work extended hours, evenings, weekends, or during peak seasonal demand and emergency situations.

Nice To Haves

• Previous experience in dispatching is beneficial.

Responsibilities

• Utilize phone and computer systems to dispatch technicians or field units to appropriate locations.
• Monitor routes and technician status, coordinating and prioritizing schedules effectively.
• Provide technicians with job details, traffic updates, obstacles, and customer-specific requirements.
• Enter data accurately into company systems and maintain logs and records of calls, activities, and pertinent information.
• Prioritize service calls based on urgency and importance.
• Communicate regularly with customers regarding appointment updates and service status.
• Collaborate effectively with office personnel and field teams.
• Contribute as a team player in a fast-paced, high-pressure environment.
• Maintain professionalism and excellent customer service at all times.
• Perform additional administrative and operational support tasks as needed.
• Other duties as assigned.

Benefits

• Competitive Pay
• Company 401K plan with Employer Contribution Match
• Company Paid Time Off
• Company Paid Life Insurance
• Choice of Medical Coverage including Prescription and Short Term Disability Plans
• Choice of Dental and Vision Coverage
• Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
• Auto and Home Insurance Discount Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed