Dispatcher - Atrium Health Mint Hill Med Center Air Communications FT Days
About The Position
The Dispatcher is responsible for adhering to general hospital standards to promote a cooperative work environment. This includes utilizing communication skills, interpersonal relationships, and team building. The role requires following hospital and departmental policies and procedures, and staying informed about any changes. The Dispatcher will document service requests and events in the Security Communications database, confirm response to scenes, and document that information was received. They will receive calls via radio or phone, follow associated protocols and checklists for emergency response, and transmit accurate information to personnel. Prioritizing emergency calls, documenting emergencies, and monitoring equipment panel abnormalities are key functions. The Dispatcher ensures prompt response to incidents, understands the purpose and functions of monitor panels, and ensures systems are returned to normal working order. They will monitor multiple alarm systems and dispatch Security, Law Enforcement, Fire Department, or other appropriate agencies as needed.
Requirements
- High School Diploma or GED required.
- Must be able to speak in a clear concise manner.
- Ability to function well in high stress situations with limited assistance.
- Must be able to make rapid, appropriate decisions that assures the safety of our patients, visitors, and staff by getting them assistance as quick as possible.
Nice To Haves
- 1 Year Dispatch Center experience preferred.
- APCO Certification Preferred.
Responsibilities
- Adheres to the general hospital standards to promote a cooperative work environment by utilizing communication skills, interpersonal relationships and team building.
- Follows hospital policies and procedures.
- Follows departmental policies and procedures.
- Assumes responsibility for keeping informed about changes in policies and procedures.
- Dispatches Security personnel to scene as requested by customers to ensure effective and prompt response.
- Documents request for service and events in Security Communications database.
- Confirms response to the scene and appropriate action taken.
- Documents that information was received.
- Receives calls via Radio Channels or by Phone and follows all associated protocols and checklist to ensure effective response to emergencies.
- Transmits accurate information to personnel as needed.
- Prioritizes emergency calls appropriately.
- Documents the emergency in Security Communications database.
- Monitors equipment panel abnormalities and ensures prompt response to incidents.
- Understands purpose and functions of monitor panels.
- Ensures systems are returned to normal working order.
- Monitors multiple alarms systems and dispatch Security, Law Enforcement, Fire Department or any other appropriate agency depending upon the respective alarm.
Benefits
- Comprehensive suite of Total Rewards: benefits and well-being programs
- Competitive compensation
- Generous retirement offerings
- Programs that invest in your career development
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
