Dispatcher

Clutch Technologies Inc.•New Westminster, BC

12d•Onsite

About The Position

Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car-buying experience. As we scale rapidly, we’re looking for a Dispatcher to join our Fulfillment team. This role is critical for coordinating and communicating between our advisors finalizing customer deals and our Field Operations team executing at the curb. You’ll work behind the scenes to ensure every vehicle pickup goes smoothly, contributing to a seamless experience for customers selling their vehicles to Clutch.

Requirements

High school diploma or equivalent
1-3 years of experience in a logistics, scheduling, dispatch, or operations coordination role
Excellent phone presence and communication skill - you can make a great impression quickly and speak confidently with customers
Clean criminal background check
Legally authorized to work in Canada
Minimum of 40 hours per week
Must be comfortable working 100% on-site at our new facility

Responsibilities

Coordinate daily scheduling and routing of vehicle pick-ups in partnership with our Field Operations team
Serve as the point person for dispatching and logistics
Communicate clearly and professionally with customers to confirm logistics, reschedule as needed, and ensure a smooth handoff to our field team
Act as the internal liaison between the advisor team and field operations to ensure pickup times are accurate and achievable
Monitor and troubleshoot any issues with appointments, proactively resolving customer or operational blockers
Keep systems up to date and accurate in tools like HubSpot, Slack, and our proprietary dispatching tools
Look for opportunities to streamline processes and improve the customer and field experience