Zuern - Allenton| Dispatcher

Zuern Building Products Inc•Allenton, WI

7d•Hybrid

About The Position

Zuern Building Products is looking to hire a Dispatcher at our Allenton location. This position plays a key role in the daily coordination of deliveries, communication between departments, and support of our customers. The Dispatcher serves as an important link between sales, operations, drivers, and customers to help ensure deliveries are scheduled efficiently and customer expectations are exceeded.

Requirements

High School Diploma and lumberyard experience, or a 2-4 year degree related to business or the construction industry
Strong computer skills and the ability to learn and utilize Zuern Building Products software systems, including BisTrack
Strong mathematical skills, including the ability to work with measurements and calculations
Excellent organizational skills and attention to detail
Ability to manage multiple priorities and adapt in a fast-paced environment
Strong problem-solving skills and ability to think proactively
Excellent oral and written communication skills
Outstanding customer service skills with a focus on building positive relationships
Ability to work collaboratively with sales, operations, drivers, contractors, and customers
Forklift experience or the ability to safely operate a forklift preferred
Ability to lift up to 70 pounds and perform physical activities including bending, stooping, kneeling, climbing, and reaching
Valid Wisconsin driver's license and the ability to operate company vehicles
Ability to work both indoors and outdoors, with approximately 25% of the time spent in the yard and 75% indoors
Positive attitude, flexibility, and commitment to supporting the team

Responsibilities

Coordinating daily delivery schedules and routes
Communicating with sales teams regarding customer deliveries, returns, and scheduling needs
Working closely with drivers, yard teams, receiving teams, and other dispatchers to ensure efficient operations
Serving as a point of contact for contractors regarding order revisions and additions
Managing invoicing, order processing, and returns
Assisting with inventory management and monthly cycle counts
Monitoring deliveries throughout the day and adjusting schedules as needed
Utilizing BisTrack and other systems to manage orders and delivery information
Communicating delivery updates and information to customers
Resolving delivery concerns and customer issues in a professional manner
Supporting yard and receiving operations when necessary
Collaborating across departments to ensure a smooth customer experience
Assisting with other operational and administrative duties as assigned