Dispatcher

SouthernCarlson, Inc.•Miami, FL

20h•Onsite

About The Position

SouthernCarlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. With deep roots in the construction and industrial supply industry, we serve contractors, builders, and manufacturers with an unwavering commitment to reliability, integrity, and performance. Our success is built not only on the quality of our products and services, but on a company culture that values people, relationships, and the drive to go above and beyond. We believe that how we serve is just as important as what we deliver. At SouthernCarlson, our core values guide everything we do—from how we treat our team members to how we serve our customers and partners. These values are at the heart of our mission to solve problems, build trust, and provide unmatched service. Provide Fanatical Service: We don’t just talk about service—we live it. Fanatical service means treating every challenge like our own, going above and beyond to deliver faster, better solutions that exceed expectations. Act With Urgency: In our industry, time is everything. Whether it’s a quote, an answer, a delivery, or a solution—urgency isn’t optional. We respond quickly, because every second matters. Earn & Maintain Trust: Trust is the foundation of every strong relationship. We work hard to earn it—every day—with our customers, vendors, and coworkers, and we never take it for granted. Continuously Improve: We’re committed to growth—personally, professionally, and organizationally. We challenge ourselves to improve every process, every experience, and every interaction, because better never stops.

Requirements

Minimum of 1 year of dispatching experience (industrial supply industry preferred).
High school diploma or GED required.
Proven ability to manage logistics while ensuring timely deliveries and exceptional customer satisfaction.
Strong communication skills—professional, clear, and courteous in both written and verbal formats.
Detail-oriented, especially in fast-paced and dynamic environments.
Able to maintain confidentiality and handle sensitive company and customer information.
Comfortable working with internal departments, drivers, vendors, and customers alike.

Responsibilities

Coordinating and scheduling inbound vendor deliveries and outbound customer orders using our company fleet.
Managing driver schedules and delivery routes to ensure on-time performance and meet service level commitments.
Verifying shipping documentation to align with customer requirements and expectations.
Monitoring driver logs and vehicle data to maintain full DOT compliance.
Communicating with customers regarding delivery inquiries and resolving any service-related concerns.
Organizing and coordinating pickups from local vendors.
Collaborating with operations to ensure smooth outbound shipments and internal transfers, adhering to company standards.