Dispatcher - Astatula, FL

Mack Industries IncAstatula, FL
Onsite

About The Position

Working alongside management, the Dispatcher schedules, manages and ensures the safe and on-time delivery of Mack’s precast concrete products. In this position, dispatchers act as the on-site customer service representative in Astatula, Florida. They will perform several job tracking/organizing responsibilities, and have a willingness to learn new skills.

Requirements

  • Minimum 3 years’ experience in dispatching in a construction or manufacturing environment preferred
  • Experience in customer service-related support preferred
  • Ability to work in a fast-paced environment
  • Ability to manage multiple operations at once
  • Proficient in Microsoft Excel and Outlook
  • Strong written and verbal communication skills
  • Must be able to lift up to 50 lbs., on occasion
  • Must be able to stand for extended periods of time
  • Must be able to squat, crawl and kneel to complete tasks
  • Willingness to work collaboratively within a team
  • Customer focused, attentive and responsive.
  • Proactive and independent with the ability to take initiative
  • Shows good judgement in difficult situations
  • Organized with attention to detail
  • Shows accountability for efforts and results

Responsibilities

  • Responsible for scheduling delivery in accordance with customers’ needs while complying with state and local trucking regulations.
  • Leads initiatives focused on the improvement of delivery and customer service.
  • Act as onsite customer service representative.
  • Keep the team up to date with customer feedback, both negative and positive.
  • Perform a wide range of administrative duties.
  • Ensure a quality customer experience by relaying detailed and accurate information to assist the successful delivery processes.
  • Serve as the primary delivery scheduling point of contact and liaison with sales, logistics, and manufacturing departments.
  • Willingness to develop new skills and progress current skills.

Benefits

  • Paid Weekly
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