Dispatcher - Astatula, FL

Mack Industries Inc•Astatula, FL

4d•Onsite

About The Position

Working alongside management, the Dispatcher schedules, manages and ensures the safe and on-time delivery of Mack’s precast concrete products. In this position, dispatchers act as the on-site customer service representative in Astatula, Florida. They will perform several job tracking/organizing responsibilities, and have a willingness to learn new skills.

Requirements

Minimum 3 years’ experience in dispatching in a construction or manufacturing environment preferred
Experience in customer service-related support preferred
Ability to work in a fast-paced environment
Ability to manage multiple operations at once
Proficient in Microsoft Excel and Outlook
Strong written and verbal communication skills
Must be able to lift up to 50 lbs., on occasion
Must be able to stand for extended periods of time
Must be able to squat, crawl and kneel to complete tasks
Willingness to work collaboratively within a team
Customer focused, attentive and responsive.
Proactive and independent with the ability to take initiative
Shows good judgement in difficult situations
Organized with attention to detail
Shows accountability for efforts and results

Responsibilities

Responsible for scheduling delivery in accordance with customers’ needs while complying with state and local trucking regulations.
Leads initiatives focused on the improvement of delivery and customer service.
Act as onsite customer service representative.
Keep the team up to date with customer feedback, both negative and positive.
Perform a wide range of administrative duties.
Ensure a quality customer experience by relaying detailed and accurate information to assist the successful delivery processes.
Serve as the primary delivery scheduling point of contact and liaison with sales, logistics, and manufacturing departments.
Willingness to develop new skills and progress current skills.