Dispatcher

Milltown Plumbing•Chelmsford, MA

15d•$59,000 - $73,000

About The Position

Do you want to join our growing, customer-focused, and, dare we say, fun team ? Then we want to talk to you TODAY! We're a dynamic, family-owned business with over 45 years of expertise. We're on a mission to be a great place to work, provide industry leading service and continue to grow! We're the go-to experts for plumbing, heating, cooling, and electrical services to keep homes and businesses comfortable all year long. Join us in making every home and business a Customer and MillTown fan. Make this year the first to join the MillTown team.

Requirements

Proven track record in customer service.
IT competent; good typist and proficient with phone systems.
Highly organized with exceptional follow-through abilities.
Strong verbal and written communications.
Ability to build trust, defuse conflict and hold others accountable.
Engaging personality that blends well with a fast-paced, goal-driven environment.
Competitive individual contributor who also loves to win as a team.
Highly motivated, flexible and great attitude on life.

Nice To Haves

Bachelor degree or equivalent is a plus.

Responsibilities

Evaluate customer calls and assign the best technician to each service appointment.
Relay accurate information to technicians, ensuing proficient, quality customer experiences.
Manage the whereabouts and needs of every technician in the field.
Record the results of each service call and create report summaries for senior management.
Be professional and establish customer rapport, encouraging repeat business.
Respond to customer requests, resolving issues and promoting Milltown.
Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
Update customers throughout the day on the technician's progress.
Follow up on leads and unsold work from our technicians.