Dispatcher

PUCKETT EMERGENCY MEDICAL SERVICES LLC•Chattanooga, TN

7d•Onsite

About The Position

The Dispatcher Call Taker answers incoming phone calls for service per Emergency Medical Dispatch and company procedure as required and utilizes appropriate Emergency Medical Dispatch and company procedure to accurately determine the exact nature of each call giving pre arrival instructions to callers per appropriate emergency medical dispatch and company procedure. The dispatcher ensures that all equipment is ready for use at the beginning of each shift, performs daily inspections of their work area and the Dispatch Center for cleanliness, and maintains appropriate communications with company units, managers, support staff, receiving healthcare facilities, and other agencies via radio, data link, pager, or cell phone as required. They must be knowledgeable of local geography, respond to all calls for service promptly and accurately, obtain complete intake information from all callers, and input information into the Computer Aided Dispatch system. The dispatcher acts in the best interests of high-quality patient care and the safety of field crews, patients, other EMS personnel, bystanders, and public safety personnel. They must demonstrate complete knowledge, understanding, and compliance with company policies and procedures, ensure the security of all company computer systems and property, and maintain the security and privacy of all company and patient information in accordance with HIPAA and other regulations. Additionally, they must report to assigned shifts properly groomed, attired, and on time, remaining on duty until properly relieved, setting an example of professionalism and leadership, and assuring all company goals, objectives, and procedures are followed.

Requirements

Must possess a high degree of personal integrity and responsibility.
Must have the ability to work effectively with minimal supervision, using good judgment.
Must have the ability to work in a fast paced, hectic, high-pressure environment.
Must have the ability to simultaneously manage multiple activities without error.
Must have superior spatial orientation ability in order to be able to read and interpret maps.
Must have good computer skills and be able to type at least 30 words per minute.
Must have the ability to work efficiently and interact in a constructive and professional manner with other employees, public safety personnel and medical staff.
Must have the ability to interact effectively and professionally with patients, customers, clients, family members, bystanders, and the general public in such a manner as to reflect positively on the company.
Must demonstrate a level of skill and ability consistent with the provision of quality customer care.
The ability to reach, push and pull.
The ability to sit for long periods of time.
The ability to use phones and radios to communicate with callers, crews and other staff.
The ability to use mouse or keyboard to input data into computer over long periods of time.
The ability to view graphic and text data on multiple computer screens for long periods of times.
The ability to complete all job duties during any and all hours of the day and night.

Nice To Haves

Prefer previous or current certification as Emergency Medical Technician.

Responsibilities

Ensures that Computer Aided Dispatch computer console, phone system, radio system and all equipment is ready for use at the beginning of each shift.
Performs daily inspections of their work area and of the Dispatch Center for cleanliness. Then performs the appropriate housekeeping duties to ensure their work area is clean, free from clutter and sanitary at all times.
Maintains appropriate communications with company units, managers, support staff, receiving healthcare facilities and other agencies via radio, data link, pager or cell phone as required.
Is knowledgeable as to local geography to include location of hospitals, public venues as well as local streets and highway systems.
Responds to all calls for service promptly and accurately answering incoming phone calls for service per Emergency Medical Dispatch and company procedure as required.
Utilizes appropriate Emergency Medical Dispatch and company procedure to accurately determine the exact nature of each call giving pre arrival instructions to callers per appropriate emergency medical dispatch and company procedure.
Obtains complete intake information from all callers and inputs information received into Computer Aided Dispatch system.
Acts at all times in the best interests of high-quality patient care, in the best interest of the patient, and in such a manner to reflect credibly on the company and the professional reputation of the Dispatcher.
Acts at all times with the safety of field crews he/she is dispatching in mind, as well as the safety of the patient, other EMS personnel, bystanders, and any other public safety personnel present at scene.
Demonstrates complete knowledge, understanding and compliance of company policies and procedures.
Ensures the security of all company computer systems by adhering to security procedures and utilizing appropriate passwords policies.
Ensures security of buildings, vehicles, equipment, supplies, systems and all other company property.
Acts at all times with his/her personal safety in mind, as well as the safety of others.
Maintains security and privacy of all company and patient information at all times in accordance HIPPA and all other local, state and federal regulations.
Maintains security and privacy of all confidential and proprietary company information at all times in accordance with company policy.
Reports to assigned shifts properly groomed and attired and on time unless the proper notification has been made.
Remains on duty until properly relieved.
At all times sets an example of professionalism and leadership for others to follow.
Assures all company goals, objectives and procedures are followed on a daily basis.
Performs other duties as directed by management.