Dispatcher

Hunter Recruitment Advisors • San Antonio, TX

8d • Onsite

About The Position

Dispatcher George Plumbing Company “Yell for George!” Department: Operations / Dispatch Reports To: Customer Experience Manager / General Manager Location: San Antonio, Texas Status: Full-Time About George Plumbing George Plumbing has proudly served San Antonio homeowners since 1947. Built on craftsmanship, communication, and trust, our mission is to build lifelong relationships by delivering an unforgettable customer experience through quality workmanship, clear communication, and genuine care for the families we serve. At George Plumbing, every team member plays an important role in protecting our reputation, strengthening customer relationships, and upholding the standards that have defined our company for generations.

Requirements

• High school diploma or equivalent required.
• Previous dispatching, scheduling, or customer service experience preferred.
• Home service industry experience is highly preferred.
• Strong verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Ability to prioritize and adapt quickly in a fast-paced environment.
• Comfortable using dispatching, scheduling, CRM, and phone systems.
• Positive attitude with strong problem-solving abilities.
• Experience with Aptora, CallCap, or similar software is preferred.
• Strong communication skills
• High urgency and responsiveness
• Attention to detail
• Strong follow-through
• Ability to multitask under pressure
• Professionalism and composure
• Team-oriented mindset
• Accountability and dependability
• Ability to diffuse conflict and problem solve effectively
• Strong operational awareness and decision-making

Nice To Haves

• Previous dispatching, scheduling, or customer service experience preferred.
• Home service industry experience is highly preferred.
• Experience with Aptora, CallCap, or similar software is preferred.

Responsibilities

• Coordinate and manage the daily technician schedule.
• Dispatch technicians based on skill set, availability, location, and job type.
• Prioritize urgent and high-value calls appropriately.
• Monitor technician progress and adjust schedules throughout the day as needed.
• Maintain communication with customers regarding technician arrival times, delays, and scheduling updates.
• Ensure work order stages, tags, and statuses remain accurate and current.
• Optimize schedules for travel efficiency and productivity.
• Assist in maintaining schedule health and board fill goals.
• Coordinate scheduling adjustments related to call volume, technician availability, emergencies, or multi-day jobs.
• Relay accurate job and customer information to technicians.
• Support “Red Alert” scheduling efforts when needed to maintain schedule efficiency.
• Work collaboratively with CSRs, technicians, and management to support operational goals.
• Participate in training, coaching, and continuous process improvement initiatives.
• Maintain professionalism and composure in high-pressure situations.

Benefits

• Competitive hourly pay ranging from $25–$28+ per hour based on experience, qualifications, and performance
• Performance-based monthly bonus opportunities tied to company and scheduling goals
• Year-end bonus opportunities based on company profitability and performance
• Annual performance-based pay review and raise opportunities
• Overtime opportunities based on business needs
• Five (5) paid PTO days annually
• Five (5) paid company holidays
• One additional paid holiday for the annual company-sponsored fishing trip
• Annual all-inclusive company-paid fishing trip
• $400 annual wellness allowance
• Employer contributions toward health, dental, and vision insurance
• Tax-advantaged employee benefit programs
• Employer-paid life insurance and short-term disability coverage
• Paid parental leave
• Bereavement leave
• Company-paid training, education, and travel expenses for approved development opportunities
• Access to professional coaching, mentorship, and leadership development
• Performance-based career advancement opportunities
• Stable, year-round employment with a high-growth company
• Family-friendly, team-oriented work environment
• Membership in Nexstar Network, an industry-leading professional development organization

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED