Dispatcher | Emergency Communications Center

CentraCare • Saint Cloud, MN

75d • $24 - $36 • Onsite

About The Position

The Emergency Communications Center (ECC) Dispatcher position is responsible for maintaining a safe and secure workplace environment through the operation of the ECC. The ECC Dispatcher will monitor alarms, CCTV and control systems, while answering emergent and non-emergent calls for service with the expectation to provide the best most efficient customer support possible, keeping in mind critical thinking and emergency prioritization of needs in a dynamic environment. The ECC Dispatcher is responsible for coordinating security and emergency responses and maintaining logs of calls for service. The Dispatcher's core role is to promote a safe environment for patients, visitors and hospital employees.

Requirements

• High school diploma or GED required
• 1 year of emergency or high stress dispatching experience required
• 2 years of demonstrated ability to operate radio, telephone equipment and/or console monitors required
• 2 years Ability to adapt in a dynamic work environment while possibly working under pressure
• Ability to recognize self and to maintain calm professionalism in stressful and emotional situations
• Must be capable of prioritizing tasks and setting priorities in a fast paced, multi-faceted environment
• Foundational understanding of emergency response practices and procedures
• Ability to detect irregularities, such as security breaches, facility and safety hazards and emergency situations
• Maintains confidentiality in all aspects of the job

Nice To Haves

• Associate or bachelor's degree in law enforcement, Criminal Justice, Business, Psychology or Sociology preferred
• Prior Health Care Security/EMS Dispatch Experience preferred
• Accredited Verbal De-escalation Certification, EMR or EMT or Paramedic Medical Certification, ARMER Dispatcher Certification, APCO or Other Accredited Professional Dispatch Certification preferred.

Responsibilities

• Maintaining a safe and secure workplace environment through the operation of the ECC
• Monitor alarms, CCTV and control systems
• Answering emergent and non-emergent calls for service
• Coordinating security and emergency responses
• Maintaining logs of calls for service
• Promote a safe environment for patients, visitors and hospital employees

Benefits

• Starting pay begins at $24.21 per hour; exact wage determined by years of related experience
• Pay range: $24.21 - $36.35 per hour
• Earn extra pay for working evening, night, and weekend shifts!
• Tuition reimbursement and college grant programs available
• Full-time benefits : Medical, dental, PTO, retirement, employee discounts and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees