DISPATCHER

Cascade Residential Servi • Grapevine, TX

6d

About The Position

In this position, the Dispatcher strategically creates schedules and assigns technicians to job sites based on profitability and historical performance. Strong customer service, communication, and organizational skills are essential for success in this role. Dispatchers must possess the ability to motivate technicians while maintaining clear and concise communication. They are responsible for accurately summarizing job details for technicians and regularly communicating with customers. Dispatchers prioritize dispatching based on requested lead times and ensure customers are kept informed throughout the process. Additionally, this role involves overseeing the efficiency of assigned technicians and ensuring their adherence to the company's policies.

Requirements

• Strong customer service skills
• Strong communication skills
• Strong organizational skills
• Ability to motivate technicians
• Ability to maintain clear and concise communication
• Ability to accurately summarize job details
• Ability to prioritize dispatching based on requested lead times
• Ability to ensure customers are kept informed
• Ability to oversee the efficiency of assigned technicians
• Ability to ensure adherence to company policies

Responsibilities

• Maintaining responsibility for dispatching the company’s technicians in a manner that maximizes efficiency, profitability and ensures customer satisfaction.
• Outbound calling as needed to ensure technicians have full schedules every day.
• Scheduling and dispatching correct technicians to customers’ homes or businesses.
• Verifying work done, work suggested, invoicing and options sheets are properly completed.
• Following up with customers to ensure satisfaction.
• Identifying and scheduling follow-ups as needed.
• Ordering parts as required, never to leave a customer down.
• Ensuring the fleet is properly maintained and meets the company standards for cleanliness inside and out.
• Returning customer & technician calls as needed.
• Checking & replying to emails urgently.
• Maintaining accurate job summaries as technicians complete calls.
• Verifying parts usage as technicians complete calls.
• Rehashing opportunities and sending option sheet letters as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed