Dispatcher
Socket Telecom•Columbia, MO
•Onsite
About The Position
Socket is seeking a skilled Dispatcher to join our team! The primary focus of this role is to ensure field technicians are properly scheduled and provide communications for all customer appointments. Including proactive monitoring of the technicians’ work routes to identify possible late appointments as well as assisting technicians with troubleshooting technical and/or billing issues. This is an in-office position.
Requirements
- Proficient computer skills
- Excellent written and verbal communication skills
- Multi-tasking
- Ability to prioritize tasks
- Friendly demeanor
- Telephone handling skills
- Other duties as assigned
Nice To Haves
- Reasoning ability
- Previous customer service experience
- Ability to accurately follow directions
- Punctuality
Responsibilities
- Ensure all jobs are assigned accurately
- Review scheduling calendar to anticipate potential problems
- Communicate with field technicians regarding work in their designated areas
- Cancels, reschedules, and reassigns work assignments as needed
- Handle calls from internal and external customers
- Work with field manager to schedule vehicle maintenance
- The use of multiple programs and software to complete tasks
- Interaction with multiple departments to ensure installs happen in a timely manner
- Basic troubleshooting
- Regular reliable attendance
Benefits
- Competitive compensation
- 401k matching
- Medical benefits
- Dental benefits
- Vision benefits
- Free fiber if available in your area
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
