Dispatcher

Hamilton Plumbing, Heating, A/C, Rooter • Overland Park, KS

5d • Onsite

About The Position

Join Hamilton Plumbing, Heating, A/C, Rooter, & Electrical of ARS, the nation’s largest provider of residential HVAC, plumbing, and electrical services with 7,000+ team members and over 45 years of experience. This role ensures service technicians are dispatched efficiently and customer needs are met promptly. The dispatcher will manage call flow from our service platform, coordinate scheduling, and guide field teams throughout the day. Strong communication and local area knowledge are key to success in this role.

Requirements

• Prior dispatch, scheduling, or call center experience required
• Proficiency in Microsoft Office and multi-line phone systems
• Familiarity with local geography to support route planning
• Must report daily to the office (not a remote position) in Overland Park, KS
• Flexibility to work assigned shifts and weekend rotations as needed
• Must pass background check and drug screening

Nice To Haves

• Prior industry trade experience desired but not required

Responsibilities

• Ensure service technicians are dispatched efficiently and customer needs are met promptly.
• Manage call flow from our service platform, coordinate scheduling, and guide field teams throughout the day.

Benefits

• Additional monthly incentives available for all Full-Time dispatchers
• Insurance available after 31 days
• Low-cost medical (as low as $5/week)
• Dental, vision, HSA/FSA
• 401(k) with company match
• 13 days PTO + 8 paid holidays
• Frequent employee appreciation events/happenings
• Company-paid life insurance
• Weekly direct deposit
• Ongoing training and career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed