Dispatcher

Fort Garry Industries LTD.•Winnipeg, MB

10d•Onsite

About The Position

Fort Garry Industries (FGI) is Canada's most trusted truck and trailer parts, sales and service provider. With over 100 years of service under our belt, we are always expanding and looking for talented and motivated people to join our team and help with our continued success! Joining FGI means being part of a forward-thinking team shaping the future of the transportation industry. Our WINNIPEG BRANCH has an exciting opportunity for a DISPATCHER to join our team!

Requirements

2+ years of dispatch experience, ideally in last-mile, high-volume environments, required
Must have open availability
Proficient with Microsoft Office and other standard office equipment
Excellent customer service skills
Strong communication skills, including both written and verbal
Team-oriented, adaptable, with a commitment to safety excellence

Nice To Haves

Experience using Geotab Elite Extra or similar fleet tracking software preferred
Background in logistics, transportation, or warehouse coordination preferred

Responsibilities

Coordinate and dispatch drivers running multiple routes daily (flatbeds and vans)
Plan and adjust runs in real-time to maintain delivery commitments (3-hour window from order to delivery)
Communicate clearly and professionally with drivers, customers, warehouse staff, and management
Monitor vehicle locations via fleet tracking software (Geotab) and proactively address delays or route issues.
Track and follow up on high-priority and time-sensitive deliveries
Ensure all deliveries are logged, documented, and invoiced correctly
Work closely with the warehouse team to confirm order readiness and help manage volume overflow
Enforce driver expectations, route cut-off times, and time-on-site limits
Report exceptions, missed deliveries, or chronic issues with clear notes and suggestions
Continuously improve route planning and dispatch processes to reduce delays and maximize delivery success
Other duties as assigned