Dispatcher- Amarillo,TX

Atmos Energy•Amarillo, TX

1d•Onsite

About The Position

At Atmos Energy, we enjoy an employee-focused culture with rewarding work, competitive pay, work-life balance, inclusion and diversity, and excellent benefits. Atmos Energy offers benefit eligibility on the first day of employment. Atmos Energy Corporation, a natural gas-only distributor, is an S&P 500 company headquartered in Dallas. We safely deliver reliable, affordable, efficient and abundant natural gas to more than 3 million distribution customers in over 1,400 communities across eight states located primarily in the South. As part of our vision to be the safest provider of natural gas services, we are modernizing our business and infrastructure while continuing to invest in safety, innovation, environmental sustainability and our communities. Atmos Energy manages proprietary pipeline and storage assets, including one of the largest intrastate natural gas pipeline systems in Texas.

Requirements

Requires a high school diploma or equivalent and three years of experience in a customer service, customer call center, dispatch operations or closely related environment.
Requires the ability to communicate with internal and/or external customers in order to obtain and/or provide basic types of factual information.
Requires the ability to perform basic addition, subtraction, multiplication and division.
Requires computer skills for data entry, reference and/or retrieval tasks.
Ability to apply soft skills to customer interactions.
This position is subject to shift work and to 24 hours/7 days a week operations.
May be required to hold stand-by duty, holidays, weekends, emergency call outs and occasional extended hours.
As a Safety-Sensitive position, pre and post employment screenings, including but not limited to drug testing as outlined by the Department of Transportation (DOT) and Pipeline & Hazardous Materials Safety Administration (PHMSA) are required.

Nice To Haves

Prefer experience with billing and/or dispatching systems.

Responsibilities

Plans, communicates, and dispatches work orders, emergency line locates, and pipeline encroachment locates to the appropriate resources in a timely manner.
Receives and responds to customer emergency calls. Dispatches orders to assure responsiveness to natural gas and other potential emergency situations, exercising caution and adhering to standardized processes.
Maintains a collaborative relationship with other departments across the enterprise to facilitate the appropriate and timely resolution of customer needs. Responds to requests from customer service and field operations employees regarding work orders.
Exercises independent decision-making in high pressure situations. Manages stringent deadlines. Processes transactions based on designated level of authority. Recognizes when it is appropriate to refer issues to other departments or to other levels of authority.
Assists with construction, service, compliance orders and pipeline safety items as directed by the Customer Service Organization and/or Regulated Utility Operations. Including scheduling or assigned construction/compliance orders. Dispatches enterprise construction crews to emergency situations.