Dispatcher

MTM Transit•Scottsdale, AZ

13d•Onsite

About The Position

In partnership with the City of Scottsdale, the Dispatcher works to direct the day-to-day route and trip operations. Assists with organizing and conducting activities to assure safe, cost-effective, on-time operating performance, tracks and reports sign-in and sign-out times, assures routes are timely, and communicates service issues to the appropriate personnel. This work is done in compliance with the procedures defined by the client and in conformance with company procedures, which involves daily communication and interaction with drivers and monitors (as applicable).

Requirements

High School Diploma or G.E.D. equivalent
Must pass criminal background check and investigation & Motor Vehicle Record check
Possess valid authorization to work in the United States

Nice To Haves

Experience working in a supervisory role preferred
Knowledge of DOT and FTA safety regulations preferred
Thorough knowledge of accident investigation preferred
Knowledge of Safety and training practices and procedures
Ability to communicate, teach and mentor employees
Must be able to demonstrate conflict resolution skills
Quick to process information and make adjustments or recommendations
Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications
2+ years in transportation routing, dispatching, and scheduling expertise preferred
1 year experience working with the applicable transit scheduling system preferred
Knowledge of GPS and GIS systems preferred

Responsibilities

Assist with all phone call information and dispatching of rides
Organize and route trips based on schedule and location to ensure optimal performance
Provide assistance to drivers for directions to destinations
Assist drivers and transportation providers with problems or issues relating to scheduling
Establish and maintain effective communication with transportation providers
Report and record all incidents to the applicable manager
Document and report provider no shows or on-time-performance issues
Inform transportation providers of their next-days trips and any new trips that occur
Monitor radio, telephones and on-road provision of service for quality
Record time of departure, destination, and expected time of return
Provide feedback on drivers’ performance