Dispatcher (Manitoba)

CAA Club Group • Mossey River, MB

1d • Remote

About The Position

This Work From Home position begins with paid training. Day one is a virtual scheduled session to ensure your equipment is set up and in working order. Day two is a full day of training onsite, in-person orientation class at our CAA head office. Day three of training starts schedule of virtual classroom training from 8:00am to 4:00pm CST Monday to Friday. You must be available to attend all scheduled training - time off is not available during the training period. The role involves ensuring the safety of members by assigning, monitoring, and executing incoming tow, battery, and light service requests. This includes manually assigning and routing service calls to the nearest available contractor while ensuring ETA's and cost-effectiveness. The dispatcher must ensure that redirected calls are handled within the allotted time frame and meet service standards, while also monitoring the progress of calls given to contractors and clearing dispatched calls from the system. The position handles calls in South Central Ontario’s region, Manitoba, New Brunswick, Nova Scotia, Newfoundland and PEI. The hours require availability for the afternoon shift, weekends, and holidays. Salary range is not inclusive of total compensation and will be impacted by factors such as skills, experience, and working location.

Requirements

• Excellent knowledge of Ontario roadways and highways
• Experience working in customer service
• Thorough knowledge of local and North American geography
• Excellent communication skills
• Demonstrated problem solving skills
• Strong decision-making skills
• Proven multi-tasking ability
• Strong sense of urgency
• Ability to work independently and seek guidance when necessary

Nice To Haves

• Previous experience in dispatching is an asset
• Formal dispatch training from accredited training facility preferred

Responsibilities

• Ensuring safety of our members is paramount
• Assigning, monitoring and executing incoming tow, battery and light service requests
• Manually assigning and routing all tow and light service request service calls to the nearest available contractor while ensuring both ETA's and cost effectiveness for both club and contractor
• Ensuring that any calls that must be redirected and are done so within the allotted time frame and that our standards are met
• Ensuring the integrity and achievement of agreed service standards
• Assigning and monitoring the progress of calls given to contractors in the territory and rural area
• Clearing dispatched calls from system
• Handling calls in South Central Ontario’s region, Manitoba, New Brunswick, Nova Scotia, Newfoundland and PEI

Benefits

• Work-life harmony with access to an award-winning holistic wellness program
• Continuous learning through our robust corporate curriculum and education reimbursement program
• Incredible rewards, travel incentives, and product and service discounts
• Pay-for-performance and best-in-class recognition programs
• Competitive benefits that include a defined contribution plan, personal spending account

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed