Dispatcher

Wichita Public Schools•Wichita, KS

10d•Onsite

About The Position

The Security Communications Dispatcher will be directly responsible to the Security Communications Supervisor and/or the Division Director of Safety and Environmental Services. The dispatcher will handle notifications, calls and requests that come through dispatch; as well as any additional tasks related to the functions of Security Communications.

Requirements

Ability to communicate both verbally and written in order to communicate with others inside and outside of the organization for the purpose of giving and obtaining information
Ability to communicate effectively with a Supervisor when their discretion is needed
Ability to perform as an effective team player
Ability to plan, organize, make decisions and prioritize work to meet the daily demands of the building
Exhibit a professional manner and a positive attitude
Use good judgment to make decisions on recurring assignments
Display a significant degree of professionalism and confidentiality
Ability to conform to proper standards of professional dress and appearance
Knowledge of company's mission, purpose, goals and the role of every employee in achieving each of them
Must be able to work as a team member as well as by him or herself.
Must be capable of remaining calm during times of crisis, emergencies and other situations involving multiple tasks and management of related security communications.
Must be able to communicate clearly, professionally and effectively with staff, administration and others via computer, phone and/or radio.
A high school diploma or GED equivalent is required
Must be proficient in the use of phones, radios, computers, printers, and standard software programs
Must also be capable of learning customized district programs and systems

Nice To Haves

Previous dispatch experience and/or security related experience preferred.
Possess good customer service skills.

Responsibilities

Manages computer, radio and phone traffic through Security Communications. Includes answering multiple-phone lines, monitoring and responding to electronic notifications, radio monitoring and communication, dispatching proper personnel, use of standard and specialized software programs to maintain a log of locations and call types, as well as arrival and departure times of designated Facilities and Safety Services personnel.
Is knowledgeable of Plant Facilities operational areas for immediate communication and efficient dispatch of proper personnel on routine and emergency requests.
Competently monitors system-wide alarm systems and reports all malfunctions in the alarm systems to support staff/departments in a timely manner.
Monitors traffic and parking areas of the School Service Center Complex.
Follows appropriate procedures for visitors and staff entering and exiting the School Service Center Complex, as well as maintaining a daily building sign-in sheet.
Monitors and efficiently communicates with fire departments, law enforcement agencies, and 9-1-1; alerting appropriate district personnel of communications with these agencies, when necessary.
Monitors available weather warning systems during hazardous weather conditions and updates appropriate district personnel.
In emergencies pertaining to USD 259 properties, personnel, and students, dispatchers will follow appropriate protocols for managing the multiple tasks related to the communications necessary in these situations.
Provides assistance to the department, as requested.
Assists with additional duties as assigned by supervisor.