Dispatcher - Durham Region Transit

Voyago•Ajax, ON

5d•Hybrid

About The Position

Voyago, Transdev Ontario, is hiring for Dispatchers to fill both existing and future openings based in our Ajax office, supporting operations across the expanded Durham regions. At Voyago, we are proud to be the Employer Brand of Choice in the transportation industry. Our mission is simple: to be your best career choice by building lasting relationships grounded in trust, respect, and opportunity. We’re not just saying that—our employees agree. Through our annual employee engagement survey, Voyago has once again been recognized as a Great Place to Work. Being Great Place to Work-Certified™ reflects our commitment to employee happiness, engagement, and transparent communication. Reporting to the Transit Operations Supervisor, the Dispatcher is responsible for assisting the Supervisor with daily operations, vehicle switch-outs in addition to their scheduled driving shifts. The position requires the ability to work within a number of spheres of operation including both on road and in the office. The position requires an understanding of administrative components of the operation and requires the ability to work on several computer platforms such as payroll, internal reporting and scheduling.

Requirements

High school diploma or equivalent — post-secondary education is considered an asset
Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and other standard software tools used for reporting, scheduling, and communication
Valid G-class driver’s license with a clean driver’s abstract and strong awareness of road safety practices
Clear and current criminal record check — including Vulnerable Sector Screening required
Demonstrated excellence in customer service, with the ability to remain calm, courteous, and solution-focused in high-pressure or time-sensitive situations
Professional and courteous telephone manner, with strong verbal communication skills and the ability to relay information clearly and accurately
Well-developed organizational skills, including the ability to prioritize tasks, manage time effectively, and handle multiple responsibilities with attention to detail
Strong written and interpersonal communication skills, with the ability to work collaboratively within a team and interact professionally with clients, staff, and external partners

Nice To Haves

post-secondary education

Responsibilities

Ensure accurate documentation by maintaining and submitting required paperwork, including timesheets, vacation requests, and other operational records in a timely manner
Conduct daily vehicle circle checks on spare units to ensure roadworthiness and readiness; proactively respond to vehicle breakdowns by coordinating immediate replacements or taking over runs on short notice
Report and document incidents promptly, including employee injuries, vehicle collisions, and property damage, following company protocols and completing all necessary forms and reports
Carry out on-the-road safety inspections, including safety blitzes and driver road observations, as directed by the Operations Supervisor, to support compliance and safety initiatives
Serve as the immediate point of contact for resolving operational challenges and driver concerns; escalate complex or unresolved issues to the Operations Supervisor as necessary
Provide basic troubleshooting and support for IT equipment, such as on-board tablets and smart card readers, ensuring minimal disruption to service
Perform additional tasks and responsibilities as assigned by the Transit Supervisor to support the smooth operation of daily transit services