PM Supervisor- Precision Parcel & Package Deliveries (Barrie)

Challenger Motor Freight Inc.•Barrie, ON

10d•CA$55,000 - CA$60,000•Onsite

About The Position

The Dispatcher plays a vital role at the heart of daily operations, acting as the central link between drivers, customers, and internal teams. This role is responsible for coordinating, monitoring, and optimizing the movement of goods, ensuring on-time performance, compliance with procedures, and seamless communication across all channels. A successful dispatcher is a strong communicator, strategic thinker, and calm problem-solver—able to adapt quickly to changing conditions, prioritize tasks, and make real-time decisions that keep operations running smoothly.

Requirements

Strong organizational and time-management skills — able to prioritize and manage multiple tasks efficiently
Excellent verbal and written communication skills — clear, concise, and professional in all interactions
Proven ability to multitask in fast-paced, high-pressure environments
Creative and effective problem-solving mindset — able to think on your feet and adapt to challenges
Exceptional attention to detail — accuracy is key in dispatch and compliance
Strong self-discipline, initiative, and ability to work independently — dependable without constant supervision
Collaborative and team-oriented attitude — works well with drivers, colleagues, and clients
Working knowledge of routing software, GPS tracking systems, and transportation management systems (TMS)
Understanding of DOT regulations and commitment to safety and compliance standards

Nice To Haves

Knowledge of truckload dispatch an asset
ACE and Customs/border crossing experience an asset
AS400/ICC experience an asset

Responsibilities

Assign and adjust routes to maximize efficiency, reduce delays, and ensure timely deliveries and pickups.
Serve as the first point of contact for drivers, providing directions, instructions, and support throughout the day.
Schedule and track freight and package volumes, balancing driver capacity with service expectations.
Respond promptly to unexpected events (traffic, mechanical issues, missed deliveries), finding solutions while maintaining service quality.
Use dispatching and logistics systems (e.g., TMS, GPS tracking) to log activity, monitor performance, and ensure compliance with safety and company protocols.
Coordinate with customer service and clients to relay status updates, resolve concerns, and maintain positive relationships.
Maintain accurate records of dispatch activity, incidents, driver logs, and daily reports.
Performs other duties as required