Dispatcher - Onsite VA

MTM TransitNorton, VA
Onsite

About The Position

At MTM, we are not just colleagues; we are collaborators on a shared mission; communities without barriers. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you! The Dispatcher is responsible for the day-to-day routing of third-party transportation vendors and trip operations. The Dispatcher works to assure safe, cost effective, and on-time performance of third-party transportation providers and drivers. This position will be on site 5 days a week at our Norton, VA location.

Requirements

  • High School Diploma or G.E.D.
  • 6 months of customer service experience
  • Skilled in the use of computers, including Microsoft Word, Excel and other Microsoft applications
  • Ability to maintain a high level of confidentiality
  • Excellent communication and interpersonal skills
  • Good organizational skills
  • Detail oriented
  • Ability to meet deadlines and complete work in a timely manner
  • Must be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills

Nice To Haves

  • 2+ years in transportation routing, dispatching, and scheduling expertise preferred
  • 1 year experience working with the applicable transit scheduling system preferred
  • Knowledge of GPS and GIS systems preferred

Responsibilities

  • Assign same day and urgent trips to third party transportation providers
  • Organize and route trips based on schedule and location to ensure optimal fleet performance
  • Provide assistance to transportation providers and drivers with issues related to trip performance
  • Document and report provider no shows or on-time-performance issues
  • Inform transportation providers of any new trips that occur
  • Establish and maintain effective communication with transportation providers
  • Provide feedback to leadership and Fleet Management on transportation providers performance
  • Monitor on-road provision of service for quality and on-time-performance
  • Route and schedule next day and future trips to third party transportation providers daily for assigned region
  • Route and schedule trips to transportation providers to ensure vehicle resources are used most efficiently and effectively to meet demand
  • Communicate and escalate issues with unscheduled trips as appropriate
  • Other duties as assigned

Benefits

  • Health and Life Insurance Plans
  • Dental and Vision Plans
  • 401(k) with a company match
  • Paid Time Off and Holiday Pay
  • Maternity/Paternity Leave
  • Casual Dress Environment
  • Tuition Reimbursement
  • MTM Perks Discount Program
  • Leadership Mentoring Opportunities
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