Dispatcher

American Ambulance•Fresno, CA

13d•Onsite

About The Position

Serve as the first point of contact for all incoming calls to the Communication Center, including 9-1-1 emergencies. Conduct medical and fire interrogation, provide pre-arrival instructions, and accurately enter all pertinent information into the computer system. Work in close coordination with Dispatcher II and Dispatcher III, under the guidance of the on-duty Communications Supervisor.

Requirements

Current CCEMSA EMS Dispatcher
Current Basic Cardiac Life Support certification – Provider or Instructor
Current Emergency Medical Dispatcher certification
Current Emergency Fire Dispatcher certification
Shift start time Ring Pick-up to Run Queue time < 30 seconds, with 95% compliance
9-1-1 calls answered </= 3 rings, with 98% compliance
< 1% of 9-1-1 calls placed on hold
All non-emergency lines answered </= 5 rings, with 98% compliance
Input errors
Policy/procedure test
Map/District/Zone test (zone/hundred blocks)
Attend all mandatory Continuing Education (CE) sessions
May not release call-related information without prior approval.
May not release employee-related information without prior authorization.
May not release company-related information without prior approval.
May not communicate with the media without authorization.
Computer (keyboard, mouse, and required software)
Paging hardware/software
Telephone (including ring-downs)
Copier
FAX machine
Work any hours of the day and days of week
Work with many different agencies
Work closely with the public
Work well with co-workers
Work with tight deadlines under pressure
Work irregular hours
Be able to make quick judgments under pressure
Be confidential with privileged information
Be able to sit for prolonged periods.
Be able to reach above shoulder level from a sitting position
Be able to type >/= 30 wpm
Be able to lift 30 lbs. to a height of three feet
Be able to operate required equipment for up to twelve hours
Be able to work indoors in a confined space

Responsibilities

Assure compliance and enforcement of all policies, procedures, processes, and protocols of the American Ambulance Employee Handbook, American Ambulance/Fresno County contract, Fresno County Health Services Agency Policies and Procedures, and any other contracts relating to EMS/Fire Communications
Effectively and appropriately communicate with other agencies in a professional manner
Assist with orientation and education of Communications and Operations personnel
Operate equipment as trained and assigned and provide appropriate notification to the on-duty Supervisor in the event of malfunction
Provide appropriate pre-arrival instructions on every call when indicated
Maintain professional and courteous communication with all personnel and the general public using clear-text
Maintain the cleanliness of assigned workstation
Responsible to follow all safety rules and guidelines
Arrive to all work assignments on time, in appropriate attire/uniform, and with all appropriate certifications and credentials
Maintain a professional appearance at all times when representing American Ambulance
Maintain all necessary certifications
Treat all patients, patient’s families and friends, health care agency personnel, and all members of the public with respect and professionalism
Responsible for completion and accuracy of all paperwork and computerized records
Responsible for proper use of all facilities and equipment, used or issued
Responsible to return all issued equipment in working condition at the end of employment or when requested
Other duties as assigned by EMS Communications Supervisor, Communications Manager, or Director of Communications