Dispatcher.Bus

Metro Nashville Public Schools • Nashville, TN

48d • Onsite

About The Position

This position is responsible for assisting in a safe and efficient operation of the dispatch office. Under general supervision, this position is responsible for providing general direction to school bus drivers and monitors related to their assigned routes. These directions may include providing student information and contacting first responders in cases of emergencies. The dispatcher works with the Transportation Supervisor to ensure routes in their assigned area of responsibility are run efficiently and on time; dispatcher is responsible for providing coverage in reported driver absences; responsible for maintaining phone as well as two-way radio logs and other records; performs a wide variety of specialized and analytical duties. Provide customer service support to drivers, monitors, supervisors and others. The successful candidate must be willing to work flexible hours including nights, weekends and split shifts. An individual in this position is expected to perform additional job-related responsibilities and duties throughout the facility as assigned and/or as needed.

Requirements

• High School Diploma or GED equivalent Required
• Basic routing skills and computer skills required.
• Commercial Driver's License (CDL) Class B with Passenger (P) and School Bus (S) endorsement and valid medical certificate (DOT Physical) within 1 Year Required

Nice To Haves

• Previous Dispatch or Customer Service experience Preferred

Responsibilities

• Works with Transportation staff to orchestrate daily logistics and information flow for school bus transportation’s operational needs.
• Prioritizes tasks to ensure seamless and safe transportation services to students.
• Relays messages via two-way radio communications between transportation leadership and bus drivers regarding assignments, weather, traffic flow, etc.
• Provides bus drivers with detailed routing directions and stops locations to ensure all stops are covered.
• Masters an understanding of District’s street networks and roadway construction zones to enable optimal bus transportation services.
• Inputs daily information into computer software database for driver’s attendance records; route coverage recap reports for reporting to leadership; and to record any mechanical malfunction of the fleet.
• Clearly and professionally communicates with co-workers; school officials; emergency agencies; and the community about transportation-related items and situations.
• Compiles and analyzes daily reports for trending process improvement purposes. Reports deviations from predetermined standards to appropriate leadership.
• Provides input to supervisor regarding proposed changes and improvements.
• End of Day report submitted by the closing dispatcher at the end of each service day.
• Acts as liason between bus driver, bus monitor, parents, students, school administration and staff.
• Support and Coverage required by dispatch team for daily school routes, evening programs, extracurricular activities, sporting events, celebration of schools events, school community events, etc.
• Participate in radio coverage and document road conditions reported by the fleet in the event the weather team is activated.
• Responsible for reporting the following: bus accidents and incidents, late arrivals and departures, school parent notifications, location of students, emergency services calls, and fleet logs, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED