Dispatcher (EMT)

Donald Martens & Sons Ambulance Services•Cleveland, OH

7d•Onsite

About The Position

The primary job responsibilities of the Dispatcher are to ensure timely and appropriate transportation from medical facilities, residences and/or public service agencies.

Requirements

EMT or Paramedic certification preferred
Previous private ambulance service experience preferred.
Successful completion of required training: Customer Service Training, Review of Employee Handbook and policies and procedures, Business writing skills and email etiquette, Handling privacy and confidential information, Completion of ongoing CEUs assigned to this role
Excellent communication skills
Must be available to work weekends, nights and holidays.
Typing 40 wpm
Hearing/listening, clear speech, touching, seeing, and typing
Analyzing, judgment
Memorization, perception/computation, problem solving, simple and complex math skills, reasoning
Simple reading and writing, clerical, decision making
Repetitive tasks, high pressure
Fatigue, intense tasks
Multi-media equipment for training purposes, voice recorder tape system
Use Company and/or personal owned vehicle for business purpose
Telephone, computer, mouse, keypad, calculator, copy machine, stapler, 3-hole punch, fax, scanner, cell phone and printer
Works around others, works alone, face to face and verbal contact with others, inside, noise, extended day
Works with others, face-to-face and verbal contact with others

Nice To Haves

Familiarity with the major cities in Ohio and surrounding areas preferred

Responsibilities

Receive and prioritizes all incoming transport requests.
Accurately performs data entry into CAD system, obtaining all required information to determine medical necessity, level of service needed and to be able to bill for service.
Call intake will make phone calls to update, add to, inform and facilitate DMS customers.
Demonstrate knowledge of payor requirements and how to verify insurance through external payor portals.
Demonstrates ability to effectively use cell phones and land lines, and troubleshoots mechanical / equipment problems and contacts Dispatch Manager as appropriate.
Maintains a 3 or above score on all call audits.
Demonstrate ability to learn new computer programs.
Have knowledge of and be able to effectively manage any transport requests received through applications such as Roundtrip, Epic, Allscripts etc.
Attend and participate in all company-required training, meetings and updates as required.
Remain current on training for new equipment, procedures, and techniques.
Maintain a safe and healthy workplace in accordance with all appropriate OSHA standards, company policies and local standard operating procedures.
Complies and enforces all policies and procedures.
Responsible for escalating concerns regarding medical necessity to appropriate management.
Has successfully completed all required Compliance Training within the required time period.
Has had no compliance related corrective action during the current review period.
Assist with providing information for investigations of incidents as required.
Perform other job-related duties as assigned by Dispatch Manager.