Dispatcher - Hybrid

NOW Hiring Heroes•Bridgeton, MO

4d•Hybrid

About The Position

Are you committed to community safety? We work hard to protect clients, customers, and teammates from fire hazards by installing, maintaining, and inspecting fire suppression systems. Our systems help ensure uninterrupted operations for businesses across the country, and our teams take pride in protecting the communities they serve. If you share this passion and commitment, we’d love to speak with you about joining our growing organization. Are you someone who thrives on organization, problem-solving, and keeping pieces aligned? This role is ideal for a highly organized professional who enjoys solving logistical challenges in real time while supporting field operations and customer service. As a Dispatcher, you will oversee scheduling and dispatch-related activities for a team of field technicians within a designated territory. You’ll coordinate service appointments, optimize routing and scheduling, communicate directly with customers, and ensure technicians are assigned effectively based on skill set, availability, and geography. This position offers a hybrid/remote work setup but candidates must live within a commutable distance to one of the operational locations.

Requirements

High School Diploma or GED
2+ years of experience in dispatching, scheduling, routing, logistics, customer coordination, or similar operations-focused roles
Experience supporting field service industries such as HVAC, plumbing, electrical, facilities services, safety services, pest control, emergency response, or related environments preferred
Strong customer service and communication skills
Ability to manage multiple priorities in a fast-paced environment
Strong problem-solving skills and sound decision-making ability
Process-oriented mindset with a focus on operational efficiency and continuous improvement

Nice To Haves

Associate’s degree preferred
Experience supporting commercial service operations
Experience working in standardized or process-driven operational environments
Familiarity with field service software, dispatch systems, or routing technologies

Responsibilities

Ensure technicians maintain a full schedule of work aligned with business needs and operating hours.
Utilize routing and scheduling tools to maximize technician productivity and reduce travel time.
Communicate with customers regarding appointment scheduling, updates, and rescheduling needs.
Monitor schedules throughout the day to minimize missed appointments and optimize workload distribution.
Assign additional work in real time when technician capacity becomes available.
Track scheduled work through completion, including technician status updates and required documentation.
Identify opportunities to improve operational efficiency and reduce rework.
Participate in standardizing and improving scheduling and dispatch procedures.
Follow established Standard Operating Procedures related to scheduling and dispatch operations.
Review KPI performance metrics and adjust daily activities to support operational goals.
Identify and communicate opportunities to improve technician productivity and job completion rates.