Dispatcher

Clean Energy Career•Newport Beach, CA

2d•Hybrid

About The Position

Clean Energy is dedicated to transforming the way the world fuels its vehicles by promoting natural gas as a cleaner alternative. Our mission is to foster a healthier planet by reducing carbon emissions in the transportation and dairy industries. We are seeking individuals to join our team and contribute to changing how North America fuels transportation.

Requirements

Experience dispatching.
Understanding of mechanics and compressor operations.
Strong work ethic.
Extremely detail-oriented.
Strong typing skills (at least 45-50 wpm).
Familiar with Microsoft Dynamics programs and Field Service Operations.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Proficient in Microsoft Office applications.
Must be empathetic and calm under pressure.
Must possess a strong work ethic and must be extremely detail oriented.
College degree and 3 years related experience and/or training; or equivalent combination of education and experience.

Nice To Haves

Previous experience with dispatching, field service or maintenance management systems is a plus.

Responsibilities

Receive, evaluate, and manage emergency or non-emergency service requests from customers, technicians, or sites through various communication channels.
Communicate and prioritize issues related to equipment at each location.
Establish priorities, use independent judgment, and escalate critical matters to appropriate parties or management when necessary.
Follow standard operating procedures to ensure all actions conform to Call Center guidelines and/or customer contracted service level agreements (SLA).
Understand and accurately communicate the situation and level of urgency to technicians or field management.
Function within Field Service and Customer Relationship software.
Demonstrate strong multitasking, computer, and data entry skills.
Communicate effectively, verbally and in writing, including professional emails, texts, and chats.
Be well-versed, cordial, and communicate professionally at all times.
Demonstrate forward-thinking skills to create a win-win for all stakeholders.
Other duties as assigned.