Dispatcher

Arizona Delta Mechanical Inc • Phoenix, AZ

42d • $19 - $23

About The Position

At Delta Mechanical, we're more than just a plumbing company; we're a family built on a foundation of integrity, excellence, and unwavering dedication to our craft. Since our humble beginnings in 1996, we've grown from a small-scale family business to setting new standards of excellence every step of the way.

Why join us? Here's why:

Commitment to Excellence: We pride ourselves on delivering exceptional plumbing services ranging from routine maintenance to complex installations and emergency repairs. We're committed to excellence in every aspect of our work.

Culture of Innovation: We stay ahead of the curve by embracing the latest technological advancements in the plumbing industry.

Nationwide Presence: With branches in multiple cities and states across the country, Delta Mechanical offers opportunities for relocation and growth.

Job Summary
Answer customer phone calls and efficiently dispatch service technicians.

Requirements

• High school diploma or equivalent.
• A minimum of (1) year of experience required
• This position requires the capability to understand and follow both oral and written directions.
• Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
• Use Service Titan to create and dispatch service calls.
• Use Service Titan to efficiently dispatch technicians.
• Computer proficiency in Microsoft Word, Excel, and Outlook.
• Excellent customer service skills.
• Proficient in time management; the ability to organize and manage multiple priorities.
• Ability to take initiative and effectively adapt to changes.
• Recognizes an emergency and take appropriate action.
• Able to establish and maintain a cooperative working relation.
• Performs well with frequent interruptions and/or distractions.
• Basic math skills.

Responsibilities

• Schedule and dispatch service calls to field technicians based on urgency, availability, and location.
• Communicate with customers to confirm service requests, provide updates, and address inquiries.
• Monitor technicians' locations and progress to ensure efficient job completion.
• Maintain accurate records of work orders, job status, and service reports.
• Coordinate emergency service calls and adjust schedules as needed.
• Assist in resolving scheduling conflicts and customer complaints professionally.
• Use dispatch software to track service requests, manage job orders, and optimize workflow.
• Collaborate with the service team to ensure timely and effective job execution.
• Perform additional administrative duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED