Dispatcher

SMS Holdings•Los Angeles, CA

47d•Onsite

About The Position

Block by Block works hard every day all across the country to supply communities with hospitality, cleaning, safety and outreach programs in public spaces that can help business districts grow and prosper. We are looking for a person to quarter back the Hospitality, Maintenance and Safety Teams in our account. To match our position, you'll need to thrive in a team culture and shine at your individual tasks. In this role, you'll make a lasting positive impression on our customers by logging incident reports and handling emergency calls in the dispatch office; proficient in computer operations and Microsoft Office, with strong multitasking and quick decision-making abilities. You will accurately assess customer needs and develop an effective rapport in all service interactions. You will respond to emails and submit maintenance work orders in an efficient manner. You will answer phone calls from the public, property owners and local businesses and provide them with answers to their needs or redirect them to the appropriate person/department for assistance.

Requirements

Dispatch Experience (2+ Years)
Hospitality Experience
Proficient in computer operations and Microsoft Office
Strong multitasking and quick decision-making abilities
Multitasking and organizational expertise
Experience using Microsoft Suite, specifically Word, Excel, and Outlook
Experience using Dell and Apple product use
Excellent communication skills
Ability to speak and write proficiently in the English language
Proficient in computer usage and in Microsoft Office products
Ability to maintain a calm, quiet, and professional atmosphere in the reception and dispatch areas.
Ability to competently perform all the essential duties of the position, with or without reasonable accommodation
Demonstrated commitment to effective customer service delivery
Ability to work productively as a member of a team or work group

Responsibilities

Assign, coordinate and maneuver all team members to assure proper coverage of the district, call team members in for break times and dispatch team members to handle any and all calls for service, all via a two-way radio.
Assign, verify and report outcomes of daily shift assignments, projects and tasks.
Ensure that all necessary reports are completed correctly and submitted by each team member at the conclusion of the shift. These reports are electronically submitted throughout the shift by the team's handheld device.
Receive, process and coordinate maintenance repair calls and written requests.
Ensure service delivery, work orders, and special projects are completed in a timely and satisfactory manner.
Communicate with clients daily to maintain a first-class relationship using phone, email, reports, internal, client, and 3rd-party systems.
Work with internal staff (Team Leads, Ops Supervisors, Ops Manager, General Manager and others) to communicate customer requirements and to resolve any challenges or issues.
Perform other duties, activities, or projects as assigned.