Dispatcher

C&C Heating & Air Conditioning•Roseville, MI

5d•$17 - $19•Onsite

About The Position

We are a family-owned and operated HVAC contractor in the Metro-Detroit area and have been serving our customers since 1948. We have developed a culture that invites our employees to be an integral part of our team by inspiring with praise, recognition, and offering ongoing training and education. Our customers rave about our technicians and demand only they can work in their home. We believe our team members perform their best when they are in a supportive environment and surrounded by hard-working, like-minded teammates. People often come to us simply looking for a job, but they stay because they have found a fulfilling career with room to grow and opportunities to excel. We are looking for a dedicated and organized Dispatcher to join our team. In this role, you will evaluate customer calls and match the right technician to every job. The ideal candidate is professional, detail-oriented, and passionate about helping others.

Requirements

Minimum of 1 year of experience dispatching in service industry
High school diploma or general education degree (GED)
Previous experience with Microsoft Office
Highly organized with exceptional follow-through abilities
Strong verbal and written communication
Outgoing personality that blends well with a fast-paced, goal-driven environment
Highly motivated, flexible, and great attitude on life

Nice To Haves

Knowledge of industry is recommended but not required

Responsibilities

Learn the business and learn how to prioritize the most urgent customer calls
Ensure quality customer experience by relaying detailed and accurate information to the technicians in the field
Record and report the service calls
Participate in training so that you grow and develop as a professional
Update customers throughout the day on the technician’s progress