Dispatcher

Cencora•Chantilly, VA

1d•Onsite

About The Position

This role is in support of Cencora's global logistics and storage services marketed through our World Courier business. The Dispatcher will coordinate the recovery and tender of freight at local airports, breakdown freight when it returns to the office, and monitor drivers to ensure customer pickup and delivery expectations are met. This role also involves assisting in the preparation of packaging materials and cold chain supplies, monitoring and maintaining cold chain for all shipments, monitoring clearance status, and ensuring freight is recovered in a timely manner. The Dispatcher will also monitor, respond to, and action personal and group email accounts, monitor all “On-Hold” shipments, and monitor and update the Outbound Flight Monitor. Proficiency in Cold Chain Management is essential. The role requires assisting Leadership Team Members, maintaining training records, ensuring proper storage of shipments, and reporting complaints or concerns to management immediately. Overtime may be required.

Requirements

A general educational knowledge normally acquired through a high school diploma or GED.
Normally requires two (2) to three (3) years’ experience in related field.
Proficient computer skills.
Excellent written and verbal communication skills.
Work well in a team environment.
Good organizational skills and attention to detail.
Sense of urgency.
Ability to safely lift packages to 75 lbs.
Professional demeanor.
Ability to work flexible a schedule including afternoon/evening/ weekends.
Ability to work occasional overtime as needed.
Ability to multitask.

Responsibilities

Coordinate the recovery and tender of freight at local airports.
Breakdown freight when it returns to office.
Monitor drivers to ensure customer pickup and delivery expectations are met.
Assist in the preparation of packaging materials and cold chain supplies when required by clients for pick up.
Monitor and maintain cold chain for all shipments arriving at the airports and freight held at office awaiting instructions/clearance for delivery.
Monitor clearance status and enter updated notes for Customer Service and origin offices.
Ensure that freight is recovered in a timely manner and all special delivery instructions and pickup instructions are communicated to our drivers and followed.
Ensure that all Company and Regulatory policies and Standard Operational Procedures are followed.
Monitor, respond to and action personal and group email accounts in a timely manner.
Monitor all “On-Hold” shipments for export and/or delivery approval.
Monitor and update the Outbound Flight Monitor.
Proficiency in Cold Chain Management which will include but not limited to Gel Pack/Packaging preparation, Gel Pack/Packaging refurbishment, Gel Pack/Packaging configuration.
Assist all Leadership Team Members in all daily functions and/or activities needed.
Maintain all individual Training Records, Certificates and Qualifications and complete tests by due date.
Ensure proper storage of shipments at airlines and office.
Report all complaints, concerns and issues to management immediately.
Perform related/ other duties as assigned.