Dispatcher (59199)
About The Position
Implement and maintain an effective dispatch system Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician's skill level. Executes the service SOP (Standard Operating Procedures) at all times. Ensures Repair Orders are properly dispatched in AutoPoint Ensures that all repairs are assigned to technicians equally and fairly. Provides technical support for technicians when necessary. Checks progress of each repair order throughout the day. Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. Ensures the proper care, storage, and inventory of special tools. Prioritizes and controls all comebacks to ensure proper and prompt attention. Assists technicians in developing their skills. Understands and ensures compliance with manufacturer warranty and policy procedures. Monitors shop conditions, including cleanliness, safety, and the state of shop equipment. Reports problems to the service manager or dealer Review job status frequently, logs status, and report any change in time or cost estimates to the appropriate service advisor or customer. Ensures that technicians follow warranty materials disposition procedures. Prepares a list of needed service department equipment, supplies, and required repairs and reviews with the service manager as needed. Understands and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right to Know, etc. Maintain workflow through the shop Maintain cleanliness of the shop Maintain shop equipment Attends manager's meetings as requested. Strives for harmony and teamwork within the department and with all other departments. Maintains professional appearance. Other tasks as assigned.
Requirements
- High school diploma or the equivalent.
- Two years of experience in a service dealership position.
- Strong organizational, multitasking, and communication skills.
- Excellent listening, customer service, and phone skills.
- Ability to read and comprehend instructions and information.
- Professional personal appearance.
- Excellent oral and written communication skills.
Responsibilities
- Implement and maintain an effective dispatch system
- Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician's skill level.
- Executes the service SOP (Standard Operating Procedures) at all times.
- Ensures Repair Orders are properly dispatched in AutoPoint
- Ensures that all repairs are assigned to technicians equally and fairly.
- Provides technical support for technicians when necessary.
- Checks progress of each repair order throughout the day.
- Maintains high-quality service repairs and minimizes comebacks.
- Conducts periodic spot checks of completed jobs for thoroughness and quality.
- Ensures the proper care, storage, and inventory of special tools.
- Prioritizes and controls all comebacks to ensure proper and prompt attention.
- Assists technicians in developing their skills.
- Understands and ensures compliance with manufacturer warranty and policy procedures.
- Monitors shop conditions, including cleanliness, safety, and the state of shop equipment.
- Reports problems to the service manager or dealer
- Review job status frequently, logs status, and report any change in time or cost estimates to the appropriate service advisor or customer.
- Ensures that technicians follow warranty materials disposition procedures.
- Prepares a list of needed service department equipment, supplies, and required repairs and reviews with the service manager as needed.
- Understands and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right to Know, etc.
- Maintain workflow through the shop
- Maintain cleanliness of the shop
- Maintain shop equipment
- Attends manager's meetings as requested.
- Strives for harmony and teamwork within the department and with all other departments.
- Maintains professional appearance.
- Other tasks as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
