Dispatcher

Enviri Corporation•Miami, FL

10d

About The Position

Under immediate direction, provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer’s needs. Dispatches vehicles on a pre-set route for each CSR daily in the interest of efficient customer service. Assist Customer Service with customer requests, route changes, rescheduling for pickups/missed stops. Provides highest level of customer service to all customers in line with Customer objectives. Monitor and escalate CIC’s to supervisor & Assist walk-in customers Responsible for All Logistics/Transportation Understand and review daily the Atlas routing system Conduct daily debriefs for all drivers Assist with Team Member electronic issues or concerns Build and print routes for drivers daily, including but not limited to shipping documents, route sheets, shipping labels Dispatch drivers for extra, early service or missed pick-ups Create load sheets Reviews driver’s paperwork (DVIR’s, ELD Logs) and DQF files Review and updates routes, new customers based on daily communication, reroutes existing customers as required Debrief drivers in accordance with written SOP's Complete consolidated manifests for trailer shipments Ensures that routes are balanced daily Forwards DVIR (Vehicle Condition Report) reports to Transportation Supervisor/Manager for maintenance request Assists drivers with problems/issues as issues arise (during the day or at the end of the route) Prepares reviews and stamps all manifests Assists Trans Supervisor/Manager as needed/directed Handle 3rd Party Hauler paperwork Track and input DOT hours/ JJ Keller. Monitors Company policies and procedures, communicating to staff, as necessary Communicate performance standards and objectives Monitors operations and work of all CSRs Keeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings Perform any other administrative duties assigned by management

Requirements

A high school diploma or GED
One or more years of experience as an Administrative Assistant
Ability to work safely and carefully to prevent injury to self or others
Ability to maintain a safe and compliant workplace

Nice To Haves

Two or more years of transportation/logistics experience
Experience developing routes using a routing software; Descartes experience ideal
Highly developed verbal and written communication skills in English
Knowledge of Microsoft Office suite including Excel, Word, Teams, SharePoint, Outlook, and PowerPoint

Responsibilities

Provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer’s needs.
Dispatches vehicles on a pre-set route for each CSR daily in the interest of efficient customer service.
Assist Customer Service with customer requests, route changes, rescheduling for pickups/missed stops.
Provides highest level of customer service to all customers in line with Customer objectives.
Monitor and escalate CIC’s to supervisor & Assist walk-in customers
Responsible for All Logistics/Transportation
Understand and review daily the Atlas routing system
Conduct daily debriefs for all drivers
Assist with Team Member electronic issues or concerns
Build and print routes for drivers daily, including but not limited to shipping documents, route sheets, shipping labels
Dispatch drivers for extra, early service or missed pick-ups
Create load sheets
Reviews driver’s paperwork (DVIR’s, ELD Logs) and DQF files
Review and updates routes, new customers based on daily communication, reroutes existing customers as required
Debrief drivers in accordance with written SOP's
Complete consolidated manifests for trailer shipments
Ensures that routes are balanced daily
Forwards DVIR (Vehicle Condition Report) reports to Transportation Supervisor/Manager for maintenance request
Assists drivers with problems/issues as issues arise (during the day or at the end of the route)
Prepares reviews and stamps all manifests
Assists Trans Supervisor/Manager as needed/directed
Handle 3rd Party Hauler paperwork
Track and input DOT hours/ JJ Keller.
Monitors Company policies and procedures, communicating to staff, as necessary
Communicate performance standards and objectives
Monitors operations and work of all CSRs
Keeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings
Perform any other administrative duties assigned by management