Dispatcher

OPENLANE • Airdrie, AB

10d • Onsite

About The Position

As a Dispatcher, you will coordinate the daily activity within the transportation department, including ensuring timely and efficient dispatch of drivers for pick up/deliveries, coordinating sublet transportation carriers, posting charges, and reporting on transportation department activities to local management and our corporate office.

Requirements

• High School diploma or equivalent
• 1-3 Years’ of related experience in a logistics or dispatching role
• Tech-savvy, and comfortable using Google Suite
• Strong customer service and communication skills
• Excellent organizational and time management skills

Nice To Haves

• Post-secondary education in a related field is an asset
• Self-starter who can assess work volumes and ensure timely completion of prioritized tasks
• Experience with AMS, VTrace, and other OPENLANE systems

Responsibilities

• Coordinate the movement of vehicles to and from the Vehicle Logistics Centers (VLC), including dispatching loads for correct arrival designation, completing all related paperwork to ensure a smooth transaction.
• Manually or electronically enter data in an accurate and timely manner, including vehicle information, locations, and other documents, into our transportation and inventory management systems.
• Accurately quoting transportation services, processing transactions, & posting charges according to contracts and company specifications
• Investigate any discrepancies and communicating same to appropriate personnel in a timely manner
• May assist with scheduling for transport drivers, ensuring adequate staffing in connection with the volume of driveaway services.
• Act as a point of contact for transportation services within the VLC, ensuring customers receive prompt, efficient, and courteous attention; and escalating any concerns to the Transportation Supervisor/Manager.
• Pro-actively promote transportation services in collaboration with our Sales & Dealer Relations teams.
• Ensure all company vehicles are in safe operating condition by scheduling regular maintenance and ensure weekly van inspections are completed in accordance with our safety program.

Benefits

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED