Dispatcher

PUCKETT EMERGENCY MEDICAL SERVICES LLCMableton, GA
6dOnsite

About The Position

The Dispatcher is responsible for taking calls and managing units so that we are on time for emergency and non-emergency transports. They are to follow Puckett EMS policies, protocols and culture. Employees hired into this position are subject to a six-month introductory probationary period. Essential Duties and Responsibilities: Answering the phone in the communications center Gathers all necessary information to dispatch calls Effectively manages the units Provides feedback to supervisor as needed Achieves 95% compliance monthly Accuracy with data entry Working Environment: The normal working conditions for this job are indoors. Frequent interruptions, work pressure, difficult personalities, and changing deadlines are all a part of this job. The employee will occasionally be required to attend meetings/training, some of which may take place outside of regular working hours. DISCLAIMER: The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted, as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees, assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.

Requirements

  • High School Diploma or GED
  • Excellent Customer Service Skills
  • Computer Skills: Microsoft Office, Excel, Word
  • Good organizational skills

Responsibilities

  • Answering the phone in the communications center
  • Gathers all necessary information to dispatch calls
  • Effectively manages the units
  • Provides feedback to supervisor as needed
  • Achieves 95% compliance monthly
  • Accuracy with data entry
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