Dispatcher

Havel•Southfiled, MI

9d•Onsite

About The Position

From mechanical system analysis and standard energy retrofits, to the installation of complex and integrated protocol systems, we deliver state-of-the-art expertise and customer-centered service. Havel is looking for a Service Dispatch Administrative Assistant in Fort Wayne, IN. In this position you will be responsible for answering phones for dispatch and scheduling services.

Requirements

Background experience in administrative duties and customer service preferred
Working knowledge of Microsoft Outlook, Word, Excel, PowerPoint
iSeries, AS400, or Truline experience is preferred
Self-starter and attention to detail
Possess a willingness to learn and ability to work well with others
Good written, phone skills, and oral communication skills are essential to the job
Regular and reliable attendance, including the ability to work extended hours and weekends as required

Responsibilities

Maintain a positive and productive working relationship with Dispatch Manager, Operations Managers and Field Technicians
Answering Incoming Phones
Work with Dispatch Manager to schedule service calls and planned preventative maintenance
Update customers on status of services calls and preventative maintenance requests
Create/Maintain tickets using internal Dispatch Board
Maintain Weekly On -Schedule for Field Technicians
Enter Backflows inspections into Cross Connection Database
Data Entry of Purchase Orders into Truline
Call vendors to track down missing invoices
Run Monthly reports for Operations Managers as needed
Other duties assigned