Dispatcher

Seaside Plumbing • Bishopville, MD

9d • Onsite

About The Position

At Seaside Plumbing, we’re not just fixing plumbing—we’re restoring peace, uplifting lives, and raising the standard of what service in the trades looks like. We believe service should feel human, not transactional, customers should feel informed, cared for, and confident, the right technician in the right home matters, and a career here can be something you’re proud of—not just something you do. We’ve built a company where people grow, customers trust us, and the bar is set high. This is a high-performance coordination role where urgency, organization, and communication matter. You are responsible for matching the right technician to the right job—and keeping the entire day running smoothly. If you struggle with multitasking, prioritization, or fast decision-making—this is not the place for you. We are where the best come to become elite.

Requirements

• Thrive in a fast-paced, ever-changing environment
• Highly organized and detail-oriented
• Communicate clearly and confidently
• Enjoy problem-solving and thinking on your feet
• Take pride in supporting both customers and your team
• Ability to multitask and prioritize
• Ability to make fast decisions
• Ability to stay calm, focused, and organized under pressure
• Take ownership of the day’s outcomes

Responsibilities

• Evaluate incoming calls and assign the right technician to each job
• Prioritize urgent calls and adjust schedules in real time
• Communicate clearly with technicians throughout the day
• Keep customers updated on technician arrival and job status
• Ensure accurate job details are relayed to the field
• Reschedule appointments when needed while maintaining customer satisfaction
• Record and track service calls and updates
• Support the team with administrative tasks as needed

Benefits

• Competitive pay: $18–$20/hour
• 100% paid health, dental, and vision (for you AND your family)
• $15,000 company-paid life insurance (with upgrade options)
• 401(k) with 4% match
• Profit sharing
• Paid training
• Paid time off and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed