Dispatcher

Easy Ice LLC•Portland, OR

2h•$26 - $32•Onsite

About The Position

The Office Administrator/Dispatcher is a pivotal role within the Service Delivery department, responsible for the effective coordination and scheduling of service and maintenance activities for Field Service Technicians and customers. This position ensures the timely flow of information and resources, contributes to operational efficiency, and plays a key role in delivering exceptional customer service. A successful Office Administrator/Dispatcher will drive the following outcomes: 1. Create and maintain preventative maintenance schedule 2. Coordinate work order schedule with Technicians and customers 3. Maintain inventory and parts that the Field Technicians use 4. Follow up with customers regarding maintenance 5. Customer satisfaction monitoring 6. Other duties as assigned

Requirements

High School Diploma or equivalent
Customer Service experience is required
Strong command of company’s policies and procedures
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
A desire to continually increase your knowledge of the industries we serve; and, products, services and processes our company can produce
Exhibit good decision making, analytical problem solving and excellent organizational abilities
Communicate clearly and professionally, both verbally and in writing, and possess excellent interpersonal skills
Strong phone skills and the ability to project a pleasant tone
Team oriented
Self-starter
Detailed oriented and high level of accuracy delivered
Proficient in Microsoft applications
Ability to perform effectively in a fast pace environment
Ability to handle stress and resolve problems quickly
Strong organizational and time management skills
Ability to learn Company protocols and procedures

Responsibilities

Create and maintain preventative maintenance schedule
Coordinate work order schedule with Technicians and customers
Maintain inventory and parts that the Field Technicians use
Follow up with customers regarding maintenance
Customer satisfaction monitoring
Other duties as assigned

Benefits

Competitive pay
Excellent Medical/Dental/Vision/Group Life
401k Company Match
PTO and Holiday Pay
Fitness Membership Reimbursement
Hands on experience that promotes a growth-oriented culture
Personal growth opportunities which encourages employees to “think outside the box”
Challenging and meaningful work that fosters learning and development
Fun fast-paced company culture and work environment
Collaborative team environment to support and mentor each other