Dispatcher

Lynden • Lynden, WA

7d • $31 - $33

About The Position

LTI, Inc. is looking for individuals who possess a positive attitude and who are customer driven to join our team! At LTI, Inc. we specialize in the transport of liquid- and dry-bulk commodities in the Pacific Northwest and Western Canada. For over 70 years, we have proudly served our customers’ transportation requirements and the needs of our employees. This is not a safety sensitive position. LTI, Inc.'s Central Dispatch team is responsible for system wide route planning, direct driver dispatch communication, and incident response coordination for daily operations to provide increased support to local management teams. Applicants selected will be heavily involved in the design and deployment of new systems and processes to enable enhanced centralized dispatch capabilities. Excellent customer service skills required, as this position acts as primary point of contact for customers. Candidates must be willing to work a rotating schedule that includes night and swing shifts at pre-determined times.

Requirements

• Intermediate computer skills: Proficient in Microsoft Suite, use of data analysis tools, PeopleNet programs, etc.
• Comprehension: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to read, write, and interpret routine reports and correspondence.
• Communication: Ability to interact as well as communicate effectively with customers, contractors, vendors, managers, and other employees of the organization on a professional level while demonstrating strong problem-solving skills.
• Professionalism/Ethics: Reacts well under pressure to handle demanding customer needs and upholds our organizational values as well as treats all others with respect.
• Strategic thinking: Adept at providing direction to others, providing objective and decisive action(s) necessary to resolve issues with minimal disruption to operational performance; ability to identify and resolve problems in a timely as well as efficient manner.
• Accountability/Dependability: Takes responsibility for own actions and is committed to hours of work required necessary to accomplishing established goals.
• Time Management: Ability to prioritize, organize, implement, and follow through to completion projects and tasks assigned or assumed.
• Leadership: Possesses strong supervisory skills and balances team as well as individual responsibilities. Able to provide and welcome constructive feedback, contribute to building a positive team environment to ensure the team attains their goals and objectives.
• Possess a thorough understanding of the domestic transportation industry.
• Associate’s Degree (AA) or equivalent from a two-year college or technical school, a minimum of two years related experience and/or training, or an equivalent combination of education and experience.

Nice To Haves

• Some dispatch experience is preferred, but not required.

Responsibilities

• Responsible for Route & Resource Planning, Driver Communication, Execution Management, and Exception Tracking/Reporting.
• Work a rotating schedule that includes night and swing shifts at pre-determined times.
• Utilizes Central Dispatch Planning Tools to prepare route boards for communication with Drivers, Driver Supervisors, and Operations Managers.
• Monitors route efficiency, comparing execution data with planned route standards.
• Validates demurrage reporting and tracks/reports the accuracy of all driver-initiated Operations Data Collection (ODC) processes to identify training opportunities for operations manager
• 1st and single Point of Contact for Customers and Drivers coordinating LTII’s response to Order Changes, Product Spills, Transit Delays and Chain of Custody issues while on shift.
• Keeps a positive attitude while dealing with constant change and balancing responses to multiple simultaneously occurring issues.
• Participates in weekly meetings and conference calls providing input and forecasting.
• Perform other duties as assigned.

Benefits

• Employees (and their families) may opt in to medical, dental, vision, and basic life insurance.
• Long Term Disability Coverage, AD&D Insurance, and Employee Assistance Programs + flexible spending arrangements.
• Start with 17 days paid time off a year (PTO) + additional extended leave
• 8 paid holiday a year in additional to your PTO
• 50% of the first 6% contributed matched + an additional 3% of your compensation regardless of your participation following one year of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees