Dispatcher

WelbeHealth•Modesto, CA

12h•Onsite

About The Position

The WelbeHealth PACE program helps seniors stay in their homes and communities by providing medical care and community-based services. We like to do things a little differently, going the extra mile and making a difference in our participants’ lives. The WelbeHealth Transportation Dispatcher coordinates all the transportation services provided to participants and potential enrollees. The Transportation Dispatcher also oversees vehicle safety.

Requirements

High School Diploma or Equivalency required
Current Valid Class A, B, or C Driver’s License in state of employment
Copy of most recent vehicle insurance required
Must have a driver’s license for at least five (5) years with no more than one (1) moving violation or one (1) at-fault accident in the last three (3) years
Minimum of four (4) years of experience working in a public/private transportation setting
Minimum of two (2) years of experience in working in the dispatcher setting within your market area

Responsibilities

Oversee the scheduling of transportation services and ensure both maximum efficiency and high customer satisfaction
Effectively communicate with the drivers on route changes and updates throughout the day to ensure timeliness for participants’ appointments
Effectively route participants daily for internal and external appointments, ensuring that participants are on time and driver schedules support appropriate breaks and lunches
Provide timely documentation in the medical record for participants that cancel or are considered no shows, and communicate any missed appointments or cancelations with the clinic team