Dispatcher

Fidelity Building Services Group•Auburn, ME

8d•Onsite

About The Position

Nason Mechanical is hiring for a Dispatcher in Auburn, Maine. This role is for someone who thrives in a fast-paced environment, loves keeping things organized, and can juggle multiple priorities without missing a beat. The ideal candidate will be the calm in the chaos, ensuring things get done and everyone stays on track.

Requirements

"Can do" attitude with a team player mentality
Customer Service oriented
Excellent time management, multi-tasking, and organization skills
Excellent written and oral communication skills
Strong problem-solving, and analytical skills
Ability to deal effectively with a multitude of individuals at all organizational levels
At least 1 year of experience dispatching
At least 1 year of customer service experience
High school diploma or equivalent

Responsibilities

Deliver excellent customer service by providing friendly and professional experience during all client interactions.
Handle customer complaints or issues with empathy and resolve them in a timely manner.
Efficiently receive and process incoming service requests from clients via phone, email, or other communication channels.
Prioritize and dispatch HVAC, and Plumbing Techs based on urgency, location, and skillset.
Coordinate and schedule preventive maintenance, service appointments, considering customer availability, technician availability, and service requirements.
Optimize the routing and scheduling of technicians to minimize travel time and maximize efficiency.
Maintain clear and timely communication with clients, service technicians, and other team members.
Provide updates on technician arrivals, delays, and any changes to scheduled appointments.
Ensure effective communication between technicians and clients to address any questions or concerns.
Accurately record and maintain detailed service records, including client information, service requests, technician assignments, and work performed.
Collaborate with service technicians, and other team members to ensure seamless service delivery.
Share relevant information and feedback to improve overall operational efficiency.