Dispatcher - TLS Inc. (Windsor)

Challenger Motor Freight Inc.•Windsor, ON

16d•Onsite

About The Position

The Driver Coordinator (Days) is the main point of contact between the backbone of the transportation industry (our AZ Drivers) and the organization. This role is responsible for effectively coordinating a group of drivers to success through continual communication from the shipment pick-up to delivery and ensuring the appropriate internal departments (i.e. Customer Service, Breakdown, Customs) are aware of any updates.

Requirements

Secondary School Diploma is required
Proficiency with Microsoft Word, Excel and Outlook
Exceptional interpersonal skills
Strong attention to detail
Good communications skills (written and verbal)
Strong self-discipline and initiative
Creative and effective problem-solving ability
Ability to work with minimal supervision

Nice To Haves

Knowledge of truckload dispatch an asset
ACE and Customs/border crossing experience an asset
TMW experience an asset

Responsibilities

Participating in and supporting driver retention initiatives
Maintaining fair and equitable distribution of work
Communicating dispatch information as required
Monitoring driver performance/miles and reefer requirements
Monitoring and responding to driver satellite messages
Assisting with the development of the required driver skills i.e.: Customs, Hazmat, Hours of Service, Policy, Regulations, Satellites, etc.
Assisting with solutions regarding any driver concerns
Assisting with driver inquiries - payroll, miles etc.
Updating customer websites relative to the position/shift
Communicating and problem solving with customers as required
Performs other duties as required