Dispatcher (Tues - Sat.)

Hurley & David•Springfield, MA

1d•Onsite

About The Position

HD Air, a dynamic, rapidly-growing HVAC, electrical, and plumbing company in Springfield, MA, is expanding again! We are seeking a highly skilled Dispatcher to join our team. This position is responsible for scheduling and dispatching HVAC Service and Plumbing Technicians by reviewing and optimizing routes, answering incoming phone calls (existing customers), providing exceptional customer service and making sure all ticket information is entered in the computer correctly. Responsibilities will also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling appointments for parts installation. Enjoy a fun, family oriented work environment where your effort is recognized and greatly appreciated. Join a company who values each customer and each employee, and where each department is committed to providing exceptional service through strong teamwork. You will be given an opportunity to grow professionally, personally and financially.

Requirements

A minimum of two years office/customer service experience REQUIRED
A professional appearance
Excellent interpersonal skills with the ability to interact with all types of customers and a strong customer service attitude.
Able to plan and schedule work rather than just react.
Able to "think on your feet" to provide customers with needed information for their specific installation or repair.
Ability to work as part of a team.
Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software.
Positive attitude, a smile in your voice and a willingness to help

Nice To Haves

Dispatch experience is PREFERRED

Responsibilities

Scheduling and dispatching HVAC Service and Plumbing Technicians by reviewing and optimizing routes
Answering incoming phone calls from existing customers
Providing exceptional customer service
Ensuring all ticket information is entered correctly into the computer
Creating dispatch numbers for all parts ordered
Following up on part orders
Scheduling appointments for parts installation